Christopher Wright Bs Email & Phone Number

•Maintains a basic knowledge of all Truist Bank products, services, procedures, policies and appropriate regulatory issues relating to daily job functions •Follows proper procedures accurately and efficiently for all customer-servicing activities performed.•Retains existing customers and develop new customer relationships.• Serves as customers' single point of contact on all Truist Bank products and services.5. Consistently meets and often exceeds performance goals. •Consistently meet customer service expectations by offering excellent service, including greeting customers, smiling, using their name and building rapport with customers designed to generate customer loyalty.•Identifies and match customer product needs with Truist Bank products and services by interviewing customers and discussing their financial needs•Opens new accounts, certificates of deposit, and all other ancillary products offered by the bank; answers customer questions, •Assist customers with routine questions and requests: balance inquiries, temporary statements, check copies, stop payments, holds, online banking, ACH, automatic funds transfer, direct deposit, wire processing, coin processing, notary services, and privacy.•Serves customers by processing a variety of transactions quickly with minimal or no errors according to established Truist policies and procedures; including but not limited to: accepting checks for cash and deposit; money orders, savings bonds, traveler’s checks, cashier’s checks, accepting and processing payments for loans and other services.•Verifies all transactions, places holds as appropriate and proves cash drawer upon completion of assigned shift to ensure compliance with Truist Bank standards policies.•Proactively resolve customer complaints, problems, or other issues.•Reviews and resolves account issues• Performs security functions by opening and closing bank and vault.

• Oversaw day to day operations for multiple states.• Delegating responsibilities to subordinate team members• Creating training material• Team building, Coaching, training, hiring, retention tactics, disciplinary actions, payroll/timesheets for all subordinates• Improving culture.Achievements:• Increased visit average from 17 patients to 26 patients a day.• Identified performance issues within the team and developed a retraining program • Slashed overtime by establishing a daily workflow for subordinate team members. • Effectively managed P&L in excess of 20 million

• Oversaw day to day operations• Employee recruitment, training, and disciplinary action• generation of performance reports,Achievements:• Increased patient cadence from 24% to 88%• Reduced overtime by altering admissions workflow• Increased adherence to state and federal regulations through training • 3 member of my team promoted to leadership under my direction• Effectively managed P&L in excess of 8 million

•Oversaw day to day operations for multiple locations • Hiring, training, monitoring employee performance, • schedule management,• Generation of financial/performance reports Achievements• Reduced operation cost by effectively managing inventory• Increased follow up percentages from 42% to 90% though the development of a patient outreach program• Created a marketing strategy responsible for 20% growth.• Effectively managed P&L in excess of 50 million

• Oversaw day to day operations of the front and back office workflow, • Oversaw pharmacy operations• Trained and developed new staff membersAchievements• Identified issues with PT flow, admissions, scheduling, and referrals, and created a new workflow • Identified scanning issues and trained staff how to correctly input data• Employee of the month 2 years in a row• Effectively assisted in management of P&L in excess of 4 million

• Car prep• customer relations• Scheduling pickup/drop offAchievements• Promoted to quality control supervisor,• Promoted to supervisor at Nashville international airport

• Medical assistant• Oversaw PT scheduling, referrals, procedure pre-authorization,• Surgery prep, PT care, wound care, vital signs, equipment calibrations Achievements• Promoted to patient engagement specialist• Became patient engagement specialist for multiple sites

• Oversaw day to day operations• managed supplies/inventory for school 37 campuses• Created/managed bids for local vendors• managed the yearly budget,• maintained a positive relationship with vendors,• resolved internal staffing issues,• Onboard and train new staff.Achievements• Effectively managed P&L in excess of 1 million• Created a digital inventory monitoring system to mitigate theft • Decreased supply loss by 70%

Master'S Degree, Health/Health Care Administration/Management

Bachelor Of Science, Healthcare Management And Administration

Bachelor'S Degree, Health/Health Care Administration/Management

Associate'S Degree

Diploma Of Education, Medical/Clinical Assistant