Responsible for all aspects of HR for the organization (multiple locations,) while working with the CEO to help influence a growth mindset amongst all employees. Day-to-day responsibilities included payroll, benefits management, performance management, investigations, and HR documentation and filing. Notable accomplishments in this role include:• Evaluated, negotiated, and executed benefits reviews which led to the addition of new benefits, including transitioning the current Simple IRA plan to a 401(k) plan and negotiating a new Workers’ Compensation contract to save the organization close to $100,000 annually.• Created and implemented new wage structure, while ensuring updates were made to appropriate staffing levels, job descriptions, and wage scales. This implementation allowed us to reduce hiring and staffing needs while increasing overall pay for all employees.• Oversaw all talent aspects, including recruiting, hiring, onboarding, and training of all new employees according to department needs and budgets.• Created and implemented succession planning for the organization, due to the high nature of turnover in the retail sector.• Created and implemented new performance management structure, which consisted of an overhaul on reviews, discipline, and employee recognition and engagement.• Partnered with store managers to create new systems to accurately compile workforce data and standards to analyze key performance indicators.

Helped champion all talent activities for the district with emphasis on recruiting – provided support to 17 stores with Taleo and other Applicant Tracking Systems, internal and external candidates, active and passive recruiting, all aspects of the candidate life cycle, and on-going training to build capability of peers.• Led a team of 34 store partners to create the Starbucks Experience for all customers.• Responsible for all hiring, training, evaluating, disciplining, staffing, and scheduling partners.• Ensured Customer Satisfaction and product quality.• Managed the stores financial performance using P&L statements and Decision Center tools.• Drove the implementation of company programs by developing actions plans and directly motivating the store team to implement them.• Promoted 3 internal Shift Supervisors and developed and promoted one Store Manager.• Housed and trained two Assistant Store Managers for the District, helping one of them through the process of taking on their own store.

Worked with the Executive Director to create a start-up nonprofit that would help individuals, groups, and organizations learn more about diversity awareness, while also creating opportunities to further DE&I partnerships. Notable accomplishments in this role include: • Owned all aspects of non-profit accreditation, including all State and Federal documents for 501(c)(3) status, Articles of Incorporation, Bylaws for the Organization, etc.• Maintained communication with all Directors to stay current with projects and activities in every department• Facilitated and negotiated contracts and agreements for outside programing.• Managed all start-up activities and day-to-day operations while providing consultation when needed to make sure compliance in areas such as finance, legal, and HR.• Facilitated installment of Board of Directors and led the work regarding Board governance, operations, and fostering the working relationship between the Board and Leadership.

Partnered with the Store Manager with the overall management of the store, while managing all aspects of Store Operations. Notable accomplishments in this role include: • Provided leadership and guidance to execute strategic planning, for both short-term and long-term goals, through partnership with Store Manager.• Trained, developed, role modeled and coached all associates on best-in-class selling behaviors to help unlock individual potential for exceptional customer service and sales results.• Coached and enforced company policies and procedures to maintain consistency with all associates to uphold company values.• Oversaw all hiring aspects and succession planning, including establishing hiring needs or goals, job posting creation, interviewing, job offers and benefit negotiation, and employee on-boarding and training.• Directly managed and responsible for 35-50 employees.

In addition to normal Assistant Store Manager responsibilities, additional experience includes:• Oversaw all aspects of the Talent Department of Responsibility, which included:◦ Owned all aspects of staffing - recruiting, interviewing, hiring◦ Facilitated all store trainings, which included new associate orientation, cashier training, jean expert and stylist certification, and manager on boarding◦ Executed all employee recognition and contests: Employee of the Month, seasonal contests, and monthly expert and stylist awards/contests◦ Evaluated staff based off of OAD surveys, which provided insight on to their needs as employees, how to effectively manage and develop them, and what area of the store they may best be suited for (the right person, in the right place, at the right time mentality)◦ Planned and forecasted staffing needs based on changes in sales trends and various peak seasons