Christopher Wyard Email & Phone Number

Canada

Ajax

To address any and all matters related to Redline technology and how it applies in resolving real world challenges.Specifically in the following areas:• field presence, • technical updates, • pre-sales support, • solution definition• post-sale critical follow-up, • configuration assistance and review, • interface with the Redline support team for major issues• on site trainingTerritory is Canada and United States.Certified RCSA RDL3000 Trainer

Provide Sales Support to sales team.Sale activities, such as, submitting quotes, responding to RFP or RFQ's, provide sales and technical sales assistancee to our distributors, run and support product demos,provide sales forecasts, attend trade shows, run training sessions and workshop sessions.Vecima Wireless products are LMS8000 (900MHz unlicense), VistaMax (1.9GHz, 3.5GHz and3.65GHz WiMax), 5.8/5.4GHz (Point-to-Point and Point-to-Multipont), 5.8GHz MiMo (Point-to-Point), 4.9GHz (Point-to-Point and Point-to-Mulitpoint), BWIN (wireless cable - 700MHz and 3.5GHz), MBT9000/MMT9000 (900MHz Nomadic)

Direct customer service group-customer support technicians and pre-sales engineersSupervise customer support activities:-RMA process-customer support system for e-tickets, demonstrations, and service level agreementsManage pre-sales activities:-respond to RFP/RFQs and specific technical questions -administer product demonstrations•Engineering support: production meetings for the LMS4000, LMS8000, VistaMax, NCL5800 NCL4900 and WR5810 product lines; Alpha, Beta testing on new software versions and products •Product lines supported: LMS4000 (900MHz), LMS8000 (900MHz), MMT9000 (900MHz), NCL5800 (5.8GHz), XL5810 (5.8GHz MIMO), NCL4900 (4.9GHz), and VistaMax ( 3.5 and 3.675GHz WiMax)

•Direct customer service group-customer support technicians and pre-sales engineers•Supervise customer support activities:-RMA process-customer support system for e-tickets, demonstrations, and service level agreements•Manage pre-sales activities:-respond to RFP/RFQs and specific technical questions -administer product demonstrations•Manage remote training facilities and on-site training activities•Engineering support: production meetings for the LMS4000 and 9200 SPEEDLink and SPEEDMesh product lines; Alpha, Beta tested new software versions and products •Product lines supported: LMS4000 (900MHz), SPEEDLink5800 (5.8GHz), SPEEDLink4900 (4.9GHz), SPEEDMobile (900MHz) and SPEEDMesh 9200 (Dual and Triband mesh product)

•Supervised pre-sales engineers•Provided full sales support for meetings, RFP’s, demonstrations on customer networks •Assisted clients with link budgets and frequency planning •Developed processes, Comstudy propagation predictions, Comstudy and Radio Mobile path profiles to manage customer expectations•Beta tested new software versions and products for engineering•RF and IP primer training courses for clients and internal staff who needed basic skills •Working knowledge: IP routing, bridging, RF, TCP/IP, DHCP, VOIP and RADIUSSpecial AssignmentsCreated, presented and managed training courses:-Basic LMS4000 Training Course monthly at Toronto Training Facilityset up processes to track clients who were trained-LMS4000 Train-the-Trainer Coursetargeted clients to provide training as value-added servicehow to give basic LMS4000 trainer course and setup training facilitiesimplemented processes to monitor and upgrade remote trainers -LMS4000 On-Site Training Coursecreated basic and custom version trained off-site trainer to give basic training coursegave custom version training course.•Created and presented WaveRider Workshops-one-day presentation designed as a sales tool to close deals-workshops given once a month at US or Canadian sites•Successful nomadic “proof-of-customer” project initiated SPEEDMobile product line

•Supported WaveRider’s NCL135, NCL1170, LMS2000 (2.4GHz), LMS3100 (900MHz)•Provided full sales support meetings, RFP’s, demonstrations on customer networks •Performed network feasibility assessments for LMS2000 and LMS3100 systems•Responded to technical questions, created technical bulletins on all WaveRider products•Assisted clients on link budgets and frequency plans•Beta tested new software versions and products for engineering.•Integrated products into client’s network, troubleshot RF, network issues in Carribean and US •Working knowledge: IP routing, bridging, RF, TCP/IP, DHCP, and VOIPSpecial Assignments•Designed, implemented and upgraded production beta version of LMS2000 in Bermuda •Researched, designed and field-tested secondary IP addressing solution for LMS2000 •Installed first Beta LMS3100 System demonstrating non-line-of-site operation

•Supported Develcon’s Athena communication platform: X.25, frame relay, LAN, legacy protocols and voice•Responded to customer technical questions on all Develcon products •Jurisdiction: North America, Western Europe; some Eastern European countries and China •Onsite customer support: new networks, added-on to existing networks, resolved problems •Provided sales support via meetings, responded to RFP’s, managed and installed trade show or customer premise demonstrations •Identified and fixed software bugs with engineering•Raised engineering change requests to incorporate custom features into Develcon products•Working knowledge: X.25, frame relay, ISDN, legacy protocols, LAN protocols, voice over frame relay and IP (VOIP) Special Assignments•Installed, configured Develcon network management system on Sun Workstation •Designed routing scheme for China’s Henan Athena Network •Integrated Henan’s Network Management System with Develcon’s•Project Manager for EDI•Informed customers of new Athena software, hardware developments-assisted customers in Athena network design and testing new features-tracked and resolved Athena problems-developed one-week Athena training course given on a per contract basis.

•Managed VSAT rollouts - 15-20 projects at once•Informed customers of project status and addressed questions on service roll-out•Daily coordination implementation engineering, civil engineering, installation, sales •Generated quotes for installs, extra civils and service moves •Responsible for cost control: tracking, informing customers, keeping within budget•Issued billing and in-service memos on project completion•Accounts: Nissan, Chrysler, GM, AT&T, Tridom, TJX Winners, Computer power, EDSSpecial Assignments•Engineering support for special assemblies•Sales support Globe & Mail, Canadian Tire, Atmospheric Environmental Services and Bell Canada

•Designed and installed AKM 500 and special assembly systems •Designed and implemented modifications existing data services•Coordinated internal and/or external groups for project implementation•Tested and turned up new services•Wrote Engineering Work Orders (EWO's)•Quoted implementation cost for proposed new services •Set-up, monitored budgets of assigned projects•Completed documentation for newly installed servicesSpecial Assignments •Setup implementation prices for telephony earth station services (TES)•Acting manager for AKM500/special assembly group

•Maintained video, radio, AKM 200 (hubs, remotes), AKM 100, 500 and 600 services•Completed all assigned engineering work orders (EWO's)•Trained junior technicians in all teleport services•Provided technical support to all engineering, sales, and operations groups.•Setup and maintained occasional use feedsSpecial Assignments•Anik C3 To Anik C1 Satellite Transfer for CHSN•Western thin route pilot-participated in design, installation and testing•VSAT quick reference manual - efficient trouble shooting, system operation•Acting supervisor Toronto Teleport

•Maintained remote thin route, digital, video, and radio services•Successful record of hiring agents for remote thin route stations•Worked with agents to correct station problems•Completed several occasional use feeds using transportablesSpecial Assignments•AES METSIS System-Phase 1- Coordinated, installed, and tested receive only data terminals across Canada•Anik B1 to Anik D2 satellite transfers for DND service -scheduled satellite transfer for remote location with agent-instructed agent in how to do satellite transfer•Acting supervisor for Earth Station East (north group)