30-year's experience in professional learning & development. Serving public & private sectors on multiple continents. Ex Royal Air Force & British Army reservist. Current FAA commercial pilot, flying non passenger commercial operations in a secondary professional role.100’s of seminars, workshops, retreats/off-sites, speaking engagements successfully delivered to thousands in a wide variety of industries, on multiple continents. Expertise in all aspects of Leadership, Sales & Service Management, Diversity & Inclusion, Org-Dev, Strategy and Operational Excellence, delivered through executive coaching, facilitation and legacy learning & development. A no-nonsense soft-skills practitioner who takes a hard approach to personal and professional development, infused with simplicity, clarity and a whole lot of of fun in the process.What cannot be made simple, cannot be made clear, and what is not made clear will not get done!People stumble upon the truth - then brush it aside as if nothing happened!You can't sell it outside, until you have sold it inside. Failure to respect the power of the employee culture can render costly detailed strategies to fail before they've even begun. Expect a well-crafted and well-planned strategy to fail at first contact with the enemy - the enemy? The unpredictable, unstable environment in which the organization operates, the independent will and egos of many, and the freedom of your competition to spoil your entire day!These quotes are the steel reinforcements that each and every project I complete are built upon. From a simple one-day customer service or diversity & inclusion program to a multi-day executive retreat, my solutions are always focused, clear, simple, honest, with full respect to the employee culture - those charged with the responsibility of making a strategy come alive and flourish; IF THEY CHOOSE TO!