Manage projects to test, train users and deploy enhanced software releases of the Customer Care and Billing System to 13 Business Units in the Caribbean, within time and budget.

Provided Consultancy to the Revenue Assurance Group in all 13 business units of the Caribbean, developing automated business intelligence reports to identify revenue shortfalls due to fraud, negligence and employee or system errors. This resulted in recovery of lost revenue from previously unbilled scenarios.- Utilized knowledge of MS SQL server, BIDS with VBA scripting, Java, Visual Basic and Visual C# programming and knowledge of ODBC to connect to multiple databases and develop the reports.- Utilized knowledge of SMTP server workings to distribute reports to recipients

Improved Usage Processing, resulting in increased revenue from billed customer usage.Implemented mobile billing functionality on the Customer Care and Billing System for Business Units to realize revenue from a new mobile stream. This included - User training - Software installation and configuration- Quality assurance

Managed a geographically diverse team of six, based in Barbados and Seychelles, to provide the support, implementation and training functions for the 13 Cable and Wireless Caribbean Business Units and Indian Ocean Business Units for the Customer Care and Billing System to include- Providing Help desk support, ensuring that all service levels were met - Providing on-site consultancy and implementation of new and enhanced application functionality improving efficiencies in the business processes- Delivering training to users and administrators of the system to ensure optimum use and performance of the application