Christopher Y. Email & Phone Number

San Francisco Bay Area

Applications used: Ultipro-Salesforce-Sortly-Arcon-Medallia-Moso-SmartRecruiters

South San Francisco, California, United States

Applications used: Fosse PMS-Ultipro-Talent Reef-Profitsword-Medallia-Salesforce

San Francisco Bay Area

Collaborates with the hotel Front Office Manager, Assistant General Manager, and General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel – Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately – Works with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores – Effectively trains guest service agents on proper front desk procedures – Prepare weekly schedules for front office staff – Address performance deficiencies of front office staff through coaching and disciplinary actions – Responsible for posting weekly guest satisfaction scores for hotel associates to see and review – Ensures guest service agents are in compliance with clean, neat uniforms and name badges. Required reports are timely and of a quality that can be shared with corporate – Work directly with the Front Office Manager and Assistant General Manager to ensure rates are accurate and monitored daily – Proficient at managing inventory in the property management system – Frequently reviews work generated by the night auditor – Maintains regular attendance and is consistently on time Maintains high standards of personal appearance and grooming, which include compliance with the dress code – Performs any other duties as requested by the Front Office Manager and General Manager.Applications used: Opera & Colleague Advantage PMS-HotSOS-Medallia-Kronos

Millbrae, California

Posts room charges and taxes to guest accounts – Reconcile account balances via Shift4 – Check in late arrivals and fulfill guests needs – Process reservations via phone and e-mail – Assist guests with shuttle requests – Secure the property by staying vigilant and constantly watching the cameras – Prepare next day arrivals – Prepare housekeeping room assignment sheet – Review and execute arrival list (note important requests) – Prepare hot breakfast by 6amApplications used: SkyTouch PMS-Shift4 Payments-Medallia

Burlingame California

Efficiently check guests in and out – Review and execute arrival list (note important requests) – Resolve guest complaints – Coordinate departures and transportation arrangements – Provide insightful concierge-style service

Millbrae California

Posts room charges and taxes to guest accounts – Reconcile account balances via Galaxy – Maintain and manage room inventory – Communicate and coordinate with PBX, houseman’s, restaurant, parking attendants, overnight security – Be prepared for oversold evenings – Restock stationary items in business center and pantry area – Prioritize SPG guests and celebrities – Prepare next day arrivalsApplications used: Lightspeed/Galaxy PMS-Medallia

Foster City California

Preparing driver schedules and routes – Managing phone and online inquiries – Processing monthly payments – Data entry (client information, payment ledgers and school accounts) – Maintain and manage DMV records – Manage and develop the Kidzjet Mobile App – Substitute as a driver for certain routes – Vehicle maintenance

San Francisco Bay Area

South San Francisco, California

Efficiently check guests in and out – Review and execute arrival list (note important requests) – Resolve guest complaints – Coordinate departures and transportation arrangements – Provide insightful concierge-style service – Prioritize Hilton Honors guests

San Francisco Bay Area

San Francisco Bay Area

301 Pine St, San Francisco, CA 94104

San Francisco Bay Area

Performed front desk and night auditor duties for both properties – Provide tourist information on destinations, transportation options and costs, food recommendations and area events – Perform wake up calls –Posts room charges and taxes to guest accounts – Reconcile account balances via Autoclerk– Maintain and manage room inventory – Be prepared for oversold evenings – Prepare next day arrivals

High School Diploma, High School/Secondary Diplomas And Certificates

Google It Support Professional Certificate, Information Technology, 98%

This is a five-course certificate, developed by Google, includes innovative curriculum designed to prepare you for an entry-level role.

High School/Secondary Diplomas And Certificates

High School/Secondary Diplomas And Certificates

High School/Secondary Diplomas And Certificates