Applications used: Ultipro-Salesforce-Sortly-Arcon-Medallia-Moso-SmartRecruiters

Applications used: Fosse PMS-Ultipro-Talent Reef-Profitsword-Medallia-Salesforce

Collaborates with the hotel Front Office Manager, Assistant General Manager, and General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel – Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately – Works with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores – Effectively trains guest service agents on proper front desk procedures – Prepare weekly schedules for front office staff – Address performance deficiencies of front office staff through coaching and disciplinary actions – Responsible for posting weekly guest satisfaction scores for hotel associates to see and review – Ensures guest service agents are in compliance with clean, neat uniforms and name badges. Required reports are timely and of a quality that can be shared with corporate – Work directly with the Front Office Manager and Assistant General Manager to ensure rates are accurate and monitored daily – Proficient at managing inventory in the property management system – Frequently reviews work generated by the night auditor – Maintains regular attendance and is consistently on time Maintains high standards of personal appearance and grooming, which include compliance with the dress code – Performs any other duties as requested by the Front Office Manager and General Manager.Applications used: Opera & Colleague Advantage PMS-HotSOS-Medallia-Kronos

Posts room charges and taxes to guest accounts – Reconcile account balances via Shift4 – Check in late arrivals and fulfill guests needs – Process reservations via phone and e-mail – Assist guests with shuttle requests – Secure the property by staying vigilant and constantly watching the cameras – Prepare next day arrivals – Prepare housekeeping room assignment sheet – Review and execute arrival list (note important requests) – Prepare hot breakfast by 6amApplications used: SkyTouch PMS-Shift4 Payments-Medallia

Efficiently check guests in and out – Review and execute arrival list (note important requests) – Resolve guest complaints – Coordinate departures and transportation arrangements – Provide insightful concierge-style service

Posts room charges and taxes to guest accounts – Reconcile account balances via Galaxy – Maintain and manage room inventory – Communicate and coordinate with PBX, houseman’s, restaurant, parking attendants, overnight security – Be prepared for oversold evenings – Restock stationary items in business center and pantry area – Prioritize SPG guests and celebrities – Prepare next day arrivalsApplications used: Lightspeed/Galaxy PMS-Medallia

Preparing driver schedules and routes – Managing phone and online inquiries – Processing monthly payments – Data entry (client information, payment ledgers and school accounts) – Maintain and manage DMV records – Manage and develop the Kidzjet Mobile App – Substitute as a driver for certain routes – Vehicle maintenance

Efficiently check guests in and out – Review and execute arrival list (note important requests) – Resolve guest complaints – Coordinate departures and transportation arrangements – Provide insightful concierge-style service – Prioritize Hilton Honors guests

301 Pine St, San Francisco, CA 94104

Performed front desk and night auditor duties for both properties – Provide tourist information on destinations, transportation options and costs, food recommendations and area events – Perform wake up calls –Posts room charges and taxes to guest accounts – Reconcile account balances via Autoclerk– Maintain and manage room inventory – Be prepared for oversold evenings – Prepare next day arrivals