Christopher Yaeger Email & Phone Number

Handled rotational, emergency, on-call support for entire Business Information Division.Designed an automated solution to check backup status for 26 regional sites.Implemented a strategy utilizing high speed internet to transfer voice recordings.Virtualized the company’s server environment using Microsoft Hyper-V and VMWare vSphere server.Implemented MS VMM to centralize company’s virtual machine environment.Set up server monitoring software Passler PRTG and Dell IT AssistantProvided remote support for sites utilizing web based screen sharing tools (MS Remote Assistance, OCS, VNC, Go To Meeting, Join.Me ).

Led helpdesk support for onsite and offsite end users. Designed strategy to replicate SQL server databases over VPN connection.Implemented Exchange Server 2003, including an offsite backup solution.Set up Dell Remote Access Cards on separate subnet to facilitate out-of-band management on servers.Configured ISA 04 for use with Outlook Web Access over an SSL connection.Implemented Systems Management Server 2003 (used to aid in change and configuration management, patch management, and automate software installations).Implemented and upgraded Atlassian Jira and Confluence software using Apache Tomcat 5.5.Upgraded and maintained network antivirus strategy using Symantec AntiVirus Corp. Ed. 9.0.

Provided technical support for clients’ CD-based products.Maintained company’s computer network.Maintained and updated company’s public DNS records.Implemented and maintained network antivirus strategy using Symantec AntiVirus Corp. Ed. 8.0.Processed Federal Register for daily distribution to clients, and maintained selected clients’ websites.Created Omnimark programs to convert Folio InfoBases to HTML for multiple clients.

(Ttt) Program, Microsoft Windows 2000 Microsoft Certified System Engineers

Bachelor Of Science (B.S.), Geography