Christopher Yorke Email and Phone Number

1. Program, Product and Service DeliveryOversees design, marketing, promotion, delivery and quality of programs, products and services2. Financial, Tax, Risk and Airbnb Rental Property ManagementDetermine yearly budget and prudently manages organization's resources within those budget guidelines according to current laws and regulations. Our organization owns and operates multiple single family homes used on the Airbnb platform. 3. Human Resource ManagementEffectively manages the human resources of the organization according to authorized personnel policies and procedures that fully conform to current laws and regulations4. Community and Public RelationsAssures the organization and its mission, programs, products and services are consistently presented in strong, positive image to relevant stakeholders5. Fundraising (nonprofit-specific)Oversees fundraising planning and implementation, including identifying resource requirements, researching funding sources, establishing strategies to approach funders, submitting proposals and administrating fundraising records and documentation

Support for 3000+ users• Resolve all wireless network issues and OS configurations (Windows XP, Vista, 7, IE 9, SharePoint, etc.)• Oracle EBS user account unlocks and reset• ADP eTime, iPay, Open Invoice troubleshooting /user account resets• BMC ticketing system utilization• SCSM ticketing system utilization / error reporting to the SCSM team• SCSM service request creation / manual activity creation and assignment to appropriate groups• SCOM introductory training (Microsoft System Center)• Rig support (antenna moves) Cisco phone 911 phone change management and ticket creation/ completion • RSA token creation and assignment for VPN access via the RSA secure mobility client (PC and mobile versions)• Outlook configuring of new and existing users (Active Directory, Office 2007, 2013) • Repair of telecom/ISP connectivity issues/ PC issues (hardware and software resolutions)• Remote access tools (Dameware, RDP)• Process and procedure writing (BMC Rig Moves, Network/ Secure printing)• Respond to and open tickets for all incoming calls, e-mail and alerts generated• Installation and troubleshooting of Adobe, Oracle, Citrix Xen App and other company specific applications• Installation and troubleshooting of all Microsoft Windows products• Troubleshooting LAN connectivity and server issues• Troubleshooting VPN issues (Cisco VPN)• Identifying and removing security threats via Trend Micro Office Scan Client (Virus/spyware/malware)• Using ticketing systems to track issue resolutions (SDE)• Incident management (through phone and email)

Mailbox creation/ granting access to work groups via the Exchange Management Console• New hire account creation/ termination account disabling• Maintained Windows Servers within a VMWare environment• Maintained applications built on Windows Servers• Installation and patching of Cisco switches/routers (4506 switches)• Maintained file and print services• Planned and deployed new systems• Support helpdesk operations with Tier II and III support levels• Knowledge of Ethernet networking including: DNS, WINS, DHCP, TCP/IP, VPN, LDAP, NFS, VLANS• Strong troubleshooting and communication skills• plan and deploy new systems• Imaging and Deployment of new equipment (Ghost server imaging, PCs, Printers, Monitors, etc.)• Resolve all wireless network issues and OS configurations (Windows XP, Vista, 7, IE 9, SharePoint, etc.)• Outlook configuring of new and existing users (Active Directory, Office 2007, 2010) • Created new user mailboxes and granted access to work groups (Exchange Management Console)• Remote access tools (Dameware, VMware, and Mikogo)• On-site support for Third Party Vendor wireless networks and WAN providers (Cisco, D Link, Link Sys, etc.)• Respond to and open tickets for all incoming calls, e-mail and alerts generated• Imaging and Deployment of new equipment (Ghost server imaging, PCs, Printers, Monitors, etc.)• Installation and troubleshooting of SAP, SQL 7.0, Adobe, Oracle and other company specific applications• Installation and troubleshooting of all Microsoft Windows products• Incident management (through phone and email)• Cell phone configurations and activations and deployments (Blackberry Enterprise Activation)• IP Phone activations and deployments (Cisco Call Manager)

Secure network design, wireless networking and Unified Communications solutions. Desktop Support Areas of responsibilities included issue resolution reports, monitoring ticket software (BMC), virtual machine memory increases via VMware web client, creation of new user mailboxes/ granting access to work groups via the Exchange Management Console and supported 3000+ users• Mailbox creation/ granting access to work groups via the Exchange Management Console• New hire account creation/ termination account disabling• Maintained Windows Servers within a VMWare environment• Maintained applications built on Windows Servers• Installation and patching of Cisco switches/routers (4506 switches)• Maintained file and print services• Planned and deployed new systems• Support helpdesk operations with Tier II and III support levels• Knowledge of Ethernet networking including: DNS, WINS, DHCP, TCP/IP, VPN, LDAP, NFS, VLANS• Strong troubleshooting and communication skills• plan and deploy new systems• Imaging and Deployment of new equipment (Ghost server imaging, PCs, Printers, Monitors, etc.)• Resolve all wireless network issues and OS configurations (Windows XP, Vista, 7, IE 9, SharePoint, etc.)• Outlook configuring of new and existing users (Active Directory, Office 2007, 2010) • Created new user mailboxes and granted access to work groups (Exchange Management Console)• Remote access tools (Dameware, VMware, and Mikogo)• On-site support for Third Party Vendor wireless networks and WAN providers (Cisco, D Link, Link Sys, etc.)• Respond to and open tickets for all incoming calls, e-mail and alerts generated• Imaging and Deployment of new equipment (Ghost server imaging, PCs, Printers, Monitors, etc.)• Installation and troubleshooting of SAP, SQL 7.0, Adobe, Oracle and other company specific applications• Installation and troubleshooting of all Microsoft Windows products• Troubleshooting LAN connectivity issues• Troubleshooting VPN

Project Oil Spill assistance (bp crisis management project)• Respond to and open tickets for all incoming calls, e-mail and alerts generated from monitoring platform• Monitor e-mail queue and log all e-mails within the ticketing system• Installation and patching of Cisco switches/routers (4506 switches)• Installing and testing patches, security fixes, and service packs• Resolve all telecom wireless network issues and OS configurations (Windows XP, Vista, 7, IE 8, SharePoint, etc.)• Outlook configuring of new and existing users (Active Directory) • On-site support for Third Party Vendor wireless networks and WAN providers (Cisco, D Link, Link Sys, etc.)• Remote access tools (Dameware, VMware, and Mikogo)• Identifying and removing security threats (Virus/spyware/malware)• Supporting remote access technologies (Cisco VPN)• Cell phone configurations and activations and deployments (Blackberry Enterprise Activation)• IP Phone activations and deployments (Cisco Call Manager)

Assisted coworkers in meeting departmental goals• Regularly conducted team meetings• Preformed "side by side" training with new employees• Monitor e-mail queue and log all e-mails within the ticketing system (CRM)• Installation and patching of Cisco switches/routers (4506 switches)• Resolve all telecom wireless network issues and OS configurations• Outlook configuring of new and existing users (Active Directory, Office 2007, 2010) • Respond to and open tickets for all incoming calls, e-mail and alerts generated from monitoring platform• Monitor ticket queue and follow-ups• Use independent thinking for resolution for level 1 alert• Perform Tier 1 response on Windows & MAC servers for non-managed and managed clients• Notify clients of alerts & outages• Send maintenance notifications to clients • Remote access tools (Dameware, VMware, and Mikogo)• Provide regular feedback to the client on outstanding requests• System restores / file backups• Manage client communications and set appropriate expectations (i.e. delivery date)• Data migration from CCST to CRM• Dell Products (Desktops and Laptops)• Provide support for mobile devices (Blackberry, Android, IPad, and PC Tablets)• Troubleshoot and provide level 1 responses consisting of: - Reboots - Hardware swaps - Setting up new users - Assume the role of change & problem resolution owner and notification point for service - Deployment of new software for business end clients - Use the Help Desk tracking software to log work activities - Set up and support of new PC's (operating system, software, user orientation) and peripherals (Internet Explorer and Mozilla Firefox) - Fix/Repair of PC's (departmental) - Network administration; such as user ID management (windows servers, att /yahoo servers etc) Anti-virus (McAfee ticketing system) administration and Configuration, software license administration, etc serv