Christopher Young Email & Phone Number

Johannesburg, Gp, Za

South Africa

Program Manager responsible for the delivery of all projects for the South African Revenue Service tax collection system and Team Lead of PM, BA for Testing TeamsDuties:• Responsible for all project delivery to the South African Revenue Service• Primary Client Liaison for ongoing projects• Management of multiple projects in various stages – currently running an average of 6-12 projects concurrently• Represent our department at the weekly EPMO meetings for all vendors• Cost Estimations and Work Order Creation/Management and Negotiations• Project Management, Planning and Reporting to upper management and clients• Help define project scope, goals and deliverables• Resource Management, Planning and Allocation on the various projects across our tax products• Track Deliverables and monitor and report on project progress• Work closely with PMO Admin department to ensure project documents are up to date/recorded• Management of project budgets• Project Document reviews both internally and externally• Lead and Manage the Project Management team and run projects myself• Lead and Manage the Business Analyst and Quality Assurance teams across projects• Providing insight and guidance to the Client on new features and functionality• Manage communication between Client and Internal teams• Manage and maintain good client relationships at all levels of management• Managing risks and issues and taking corrective measurements• Creation of progress and planning charts and documentation• Work closely with Developers and Product Owners on a daily basis• Involved in the training of new staff members• Participation in regular knowledge sharing events

Johannesburg Area, South Africa

Implementing Automation processes within Shandon using TestComplete and QTP for the SARS eFiling system, Department of Home Affairs and other large companies.Tools Used:QTPQCTestCompleteDuties:Requirements gathering, scenario and test case creationCreating, assigning and managing test cases and reportsRegression Testing, Verification Testing, Negative TestingIdentification and creation of automated scriptsCreation of specialized reportsReporting/Presenting to upper management and clientsParticipation in regular knowledge sharing eventsWorking on client siteCreating and maintaining good client relationsCreation of in-house automation labTest data creation and managementServicing daily client requestsScript definition documentationProgress and planning charts and documentationBug tracking/Defect managementMicrosoft SQL query creationXML VerificationWork closely with Developers and Business on a daily basisManage multiple projects simultaneously and effectivelyCreating new process flows for Software Delivery for company useCreating new templates and project progress documents for company useCreating Quality Control Procedures for company useImplementation of new automation processes and proceduresTraining of staff for automation projectsMaintaining understanding of Automation and its benefits throughout companyServicing in-house projects to dramatically cut down on testing time

Johannesburg Area, South Africa

Load and Performance, Automation, Functional + Team Lead rolesDuties:Requirements gathering, scenario and test case creationCreating, assigning and managing test cases and reportsRegression Testing, Verification Testing, Integration testing, UATConducting execution of tests and evaluation of resultsDocument review and walkthroughsIdentification and creation of automated scripts using QTPTest data creation and managementScript definition documentation, Volumetrics calculationsLoadRunner/Performance Center Script creationAnalysis of Load and Stress Test Data and resultsBug tracking/Defect managementMicrosoft SQL query creation and database managementPreparation of test environments and simulators for end to end testingKnowledge transfer to new and existing team members, MentoringTeam Lead duties, test plan creation, timeline management, resource management and allocation, test effort estimation, expectation managementAssisting in Functional Specification document creation with BA’sCreating project dependant presentations regarding testing techniquesAssist in the creation of new processes and proceduresWork closely with Developers and Business on a daily basisManage multiple projects simultaneously and effectively

(Load and Performance + Functional; Gaining ISEB CertificationWorking in a project based environment with each project and client being uniqueLearning quickly in highly pressurised environmentsAssisting with test planning and preparationCreating, assigning and managing test cases and reportsConducting the execution of tests and evaluation of the resultsProviding reports and feedback to clients and upper management on a frequent basisGenerating reports of project progress and managing any changes arisingDocumentation of new and existing test procedures used for future usersWorking in a professional manner while on client siteUsing good customer relations skills to maintain a positive relationship with various clientsWork closely with Development and Business on a daily basisRecord and follow up on Defects till completionPresent knowledge-sharing sessions for the team and businessUtilising knowledge of the C language to write scripts unique to every projectData preparation and testing of pre-conditionsGaining knowledge and experience in HP LoadRunner and Quality CenterGaining experience in the testing of both web-based applications and SAPRegression TestingProjects worked on:Learning Village - Testing of a web-based online learning application used in USAThink Center - Testing of a web-based online learning application used in the USACentrica - SAP load and performance testing of application for British GasJSE - Working within the Reporting and Surveillance work areas

Facilitating the integration of network nodes within a network in order to provide a working system that will satisfy a customer's wishesWorking in a project based environment and each project worked on was unique as each customer required something newRunning with core network nodes being the SGSN and GGSN, but also had to be able to do basic commands on servers and switches when necessaryUpdating and/or upgrading of current software configurations was a necessity and a knowledge of protocols used within the network was a requirementChanging current configurations this requires have a good working knowledge of the current setup and the impact and risk a change would make.Updating of hardware Providing after sales services and facilitating maintenance Being involved in the design of solutions and providing technical advice for the various projectsMaintaining high level product knowledge and excellent customer relationship skillsUtilizing pro-active presentation skills in order to sell a solutionProviding reports and feedback to senior managementCompiling comprehensive user manuals and documentation for each projectDemonstrating outstanding negotiation skills when dealing with customers and suppliers.Working with unique, company specific environments and being able to learn fast.Projects worked on:MTN SA - back office support and solving of problems within the network, node maintenance and troubleshootingZAIN Ghana - integration of new features and cost management along with updating of current softwareZAIN Congo - auditing of entire networkMTN Nigeria - implementing new features, testing and troubleshooting issues within the network

Reason for leaving : Owner emigrated Maintaining good customer relationsSourcing specific books that a customer requiresManaging the cash register, credit and debt card transactions.Dealing with suppliers and ensuring that stock was kept up to dateKeeping records of customers and productsEnsuring end-of-day processes were completed in a timely manner