Christopher Zaina Email & Phone Number

Barrie, On, Ca

Collingwood, Ontario, Canada

• Manage workload of 4 application specialists, by assigning work, assessing priority, monitoring productivity and managing deadlines.• Develop detailed project plans and execute on them by working with stakeholders.• The program expert and lead for Parkbridge’s resort management system. This is the internal booking system, the online web booking engine and the guest experience portal that is used by our 39 resorts.• Contribute to the application assessment process to identify if we want to renew an existing application or explore other solutions in the marketplace.• Travel and work with properties to develop improved processes for everyday tasks• Support other applications such as Dynamics CRM, Sharepoint and Pipedrive sales tool.

• The program expert and lead for Parkbridge’s RMS (Resort Management System). This is the internal booking system, the online web booking engine and the guest experience porta that is used by our 39 resorts.• Manage a team of 4 application specialists, by assigning work, monitoring productivity and managing deadlines.• Work with various departments such as property operations, finance and marketing to plan and execute projects and promotions.• Co-developed a highly successful occupancy based pricing model for our resorts, that is now used all across the country. • Support other applications such as our custom CRM and Sharepoint.

Wasaga, Ontario

• Train and support resort staff on RMS, accounting tools and other operations software. • Part of the team that set out to re-define the national company standards on rate structure, rules of stay and division of property rules within the company. • Build and test resort rate tables within the RMS system. • Find and implement programs/systems that will help save company employees time and operating costs. Design training for these programs. • Take part in a weekend rotation for support of the company resorts, managing issues that may arise in the systems we have implemented such as RMS & Sharepoint.

Sackville, Nb

-Conducted research and analysis of software applications that could/will be implemented to benefit Mount Allison University, their partners and clients. -Provided assistance, advice, training, and technical information to users regarding the use of software applications.-Provided ‘best practice’ recommendations in regards to the use of relevant software applications in the educational sector. -Provided services including business process evaluation and redesign, and develops specifications and related test plans, training, and assistance on custom projects, for both internal and external clients. -Actively participated as a project team member or lead in the discovery, testing and implementation of new systems.-Provided training sessions for users in the operation of computer and communications equipment, system applications, and software applications. -Assisted in the development of course modules and training materials to train end-users in the use of complex integrated software applications. -Experience as both SharePoint and Office 365 support and administrator. Responsible for providing training, troubleshooting issues, creating and maintaining documentation as well as setting up sites and libraries for clients. -Designed and carried out multiple cyber-security training seminar for all university and Town of Sackville employees, to prevent successful spear-phishing attacks and encourage healthy and safe online practices.

Newmarket

• Held full day workshops and courses teaching various programs such as Microsoft Office (Excel, Project & Outlook) as well as in house software such as RISK MP. • As a trainer, I maintained communication with those who had previously taken the courses and assisted them with any questions they may have once returning to work. • In charge of creating and executing marketing campaigns using physical mail, e-mail and fax advertisements.

Sterling Road

• Work with SAP to manage inventory and product use• Tasked with editing and modifying select machines standard operating procedure and recommendations

• School tutor for classes and seminars in the Geography and Environment department.• Responsible for creating daily lessons tailored to the students need.• Edited papers and projects.

90 Nolan Court, Markham

• Set up Docket filing system for all Toronto Sales Representatives. • Assisted in plant operations such as package retrieval and shipping preparation.• Worked as assistant to sales representatives.• Worked in Bindery department collating forms.• Shrink-wrapped outgoing business form skids.• Customer Interaction.

Creekbank

• Worked in the Project Management Office in Mississauga Campus.• Assigned to create and analyze spreadsheets and reports pertaining to cost overruns and scheduled date of completion for the Bell Fibe installation project.• Held bi-weekly conference calls with field team leaders and office managers. • Assigned duty of distributing engineering plan files and folders to appropriate managers. • Redesigned and maintained spreadsheets for all fiber-optic installations and repairs in Ontario.• Was in charge of keeping SAP fully updated with new copies of engineering plans, date of completion and project notes.

Bachelor Of Arts (B.A.), Major In Geography & Environment With Minors In Political Science And Gis

Education record

Education record