Christopher Zappala Email & Phone Number

Boston, MA, US

Nassau, Bahamas, BS

Jersey City, NJ, US

• Designed and implemented a transaction monitoring function for institutional clients
• Automated the alert generation process for digital assets
• Drafted policy and procedure documents for all transaction monitoring related processes and workflows o Drafted documents that outlined the automated alert generation process, alert tuning methodology, alert mitigation.
• Designed and implemented a framework to monitor transactions that involve digital assets that can’t be traced through a blockchain forensics tool
• Liaised with key stakeholders to design and implement controls and standardized workflows for processes that spanned across several departments
• Drafted SARs and conducted investigations on client activity that exceeded certain risk thresholds

London, GB

• Transaction Monitoring
• Analyzed, cleared, and escalated various transaction monitoring alerts related to wire, loan and trade finance transaction activity between correspondent banking relationships o Identified and escalated illicit.
• Performed a gap analysis of client on-boarding, transaction monitoring, and investigation policies and procedures
• Collaborated with key client stakeholders to enhance policies and procedures to satisfy regulatory standardsKnow-Your-Customer (KYC) Remediation
• Responsible for presenting our production team's progress to senior client and EY leadership
• Handpicked by EY leadership to step in and resolve issues on specialized cases

London, GB

Woburn, Massachusetts, US

• Analyzed sales volume data from the previous three years to create metrics for clients that provided them numerous ways that they can cut overhead costs
• Created excel templates to simplify the process by which clients convey their business requirements
• Worked with the management team on client proposals; developing PowerPoint presentations to communicate to clients
• Improved business processes by analyzing current processes and making recommendations
• Helped design a marketing campaign with the sales team to notify current and prospective clients about the newest service offerings

Round Rock, Texas, US

• Simplified EMC’s ability to create server configurations and complete purchase orders through macros
• Enhanced communication and alignment between business units
• Attended weekly team meetings at the corporate headquarters where we reviewed problems, future actions or upcoming deadlines that were associated with any the projects we were working on
• Used SAP and Excel to verify the costs of server components and forecast costs of components for future quarters

Finance, General

High School