Management of 8 Accounts Receivable Specialists for the Midwest Region's service and repair field locations; consisting of a 10K+customer base and $162M portfolio. Consistently exceeded target goal with my best year over year results generating 261% of target goal achieved. Responsible for planning, assigning and directing work; and addressing escalated customer complaints using conflict resolution and contract interpretation. Coach and motivate team members creating a talent pipeline with advancement opportunities, individual development plans, continuing education, and improved team member recognition.

Responsible for the company's entire Accounts Receivable portfolio. Posting and reconciliation of daily lockbox and credit card batches; inbound and outbound collections calls; build and maintain interdepartmental relationships and also with remote field locations; dispute and billing resolution; issuance of credits and mitigation of risk through review of accounts for placement 3rd party collection agencies.

Managed up to 15 collectors for the Consumer Division of our Cingular Wireless portfolio. Average monthly placement of $1.5M with a customer base of 1500-2000. Develop and mentor the Collection Specialists to consistently improve their individual performance; review team’s portfolios to ensure daily, weekly, monthly performance goals are being met; ensure compliance to company policy, client criteria, and governing laws; resolve escalated calls; ad hoc reporting; rewarding and disciplining based on target performance.