Christopher Zita Email & Phone Number

Toronto, Ontario, Canada

• Discovered gaps in the LEI360 campaign through data exploration and analysis, and presented actionable insights to senior management.• Supported analytics needs of TD’s Wealth Analytics Team by implementing quantitative analysis in Hive, Impala, SQL, Python, and more languages to enable optimal decisions and resolve complex problems in the wealth space.• Built NLP models to perform sentiment analysis and classification of incoming emails to TD's Help Desk to analyze customer satisfaction.• Wrote SQL query to complete data engineering and constructing analytical tables from data warehouse (Hive) in preparation of model building.

Oakville

• Work with a non-profit organization called Own the Podium to deliver advanced analytics and well-ordered dashboards to Canadian Coaches to be used at the Olympics and Paralympics. This is to help Own the Podium's goal of delivering more medals to Canadian Athletes.• Generated Olympic predictions for Canadian athletes using linear regression and machine learning models for Olympic events including; snowboarding, swimming, triathlon, badminton, and archery.• Built structured interactive dashboards in Tableau, and presented them to performance directors at Canada Snowboard and Swimming Canada.• Work in group settings to deliver accurate analytics, descriptive statistics, and data of athletes in real time to Canadian coaches.

Mississuaga, On

- Enhanced the productivity of the club by training new co-workers in the day-to-day operations.- Accelerated the effectiveness of the club by cleaning over 80 golf carts quickly and efficiently.- Prioritized the tasks of the work station so that visitors' needs were taken care of effectively

Mississauga, Ontario

- Achieved exceptional levels of customer satisfaction through timely, accurate processing and shipping of orders- Commended for team-oriented attitude, contributing to improved efficiency and nearly 100% accuracy in order tracking and processing- Contributed to the development of new processes that reduced shipping time by two days and resulted in improved customer satisfaction

Mississauag, Ontario

- Demonstrated excellent communication skills by attending to more than 50 customers daily- Trained new staff on appropriate manner to sell products to ensure consistent operations- Escorted customers to products, answered questions about uses and made sure all questions were answered and no additional help needed