Vice President, Patient Services
Baltimore, Md, Us
High-end discrete global medical concierge services provided to heads of state, royal families, executive healthcare, CIA, Congressional, Judicial and Executive branches. Oversaw a referral lifecycle from intake through discharge and continuum of care in country for international and domestic patients. Rationalized business processes and process maps and led the implementation of complete end-to-end business process mapping. Managed a 230-member multi-cultural team of care coordinators, nurses, intake call center personnel, medical concierge, interpreters, and patient experience team with 8 direct reports.