Director Of Operations/ Service Manager
Peterson Auto And Truck Services Inc
Clearwater/St Petersburg, Florida
Service/Operations Manager• Maximized facilities profitability through a personalized, professional approach to service consultation. • Expanded the client base by over 500 new clients the first 6 months of 2013. • Increased sales in excess of $250,000 from 2011-2013. • Maintain a high Customer Service Index (CSI) with a 5 Star rating on City Search, • Demand Force, Yellow Pages, and Customer Lobby. Plus a 4.4 Star rating on Google. • Prepared and securely maintained all Customer, Financial, and Marketing documentation. Including P&L’s, Requisitions, Invoices, and Consumer • Financing Documents. • Delegated service work to appropriate technicians, and ensure its accuracy. • Responsible for all aspects of the client relationship, from greeting to after sale follow-up. • Administered warranty policies. • Supervised a team of 8+ employees • Maintained all OSHA, ESH, and Workers Compensation requirements • Worked with print and electronic media outlets to design and implement brand awareness, cross-marketing campaigns, acquiring maximum visibility. • Managed all vendor negotiations.