Chris Jones Email & Phone Number

Baton Rouge, La, Us

Baton Rouge, Louisiana, Us

Baton Rouge, Louisiana, Us

Harvey, La, Us

Baton Rouge, United States, Us

The first EIR for the Louisiana Technology Park. Mentoring incubated technology companies on all aspects of the business including:• Technology Strategy and Vision• Product Positioning• Business Plans• Market validation and execution plans• Fund Raising

New Orleans, La, Us

Providing technology and business mentorship to early-stage ventures in healthcare, water management and the food industry.

Seconded from Shaklee Corporation to Shaklee China to manage all aspects of IT for the AsiaPac Region, which included the China, Malaysia, Indonesia and Taiwan markets. Led $7.5MM Global ERP project to completion. Successfully identified and documented over 200 internal business processes across all departments, enabling business process refinement and improvement. Reorganized the IT management team to align with business priorities and objectives.• Managed IT Operations for 40+ sites across Asia.• Implemented Jira Agile and Confluence for project management and documentation.• Implemented Jenkins CI and Github to improve internal development quality and support.• Migrated all Windows based Web systems to Linux, improving system uptime to 99.999%.• Introduced metrics based reporting to increase IT performance visibility and transparency.• Implemented Android and IOS Mobile eCommerce Applications for the China and Taiwan market.• Migrated AsiaPac Data Centers to the AWS cloud.• Established DevOps practice improving overall quality and delivery of new development.

Miami, Florida, Us

Managed an annual budget ranging from $4MM to $8MM depending on the year's initiatives and strategic priorities. Oversaw all Telecommunications and VOIP systems, Data Centers, Helpdesk, Network, Disaster Recovery, Computer Operations, Data Warehouse, PCI & JSOX compliance, Quality Control and Network Security and Intrusion Prevention. Key Participant in all large IT development architectural decisions across the Enterprise globally.• Managed infrastructure operations for 50+ sites across Asia and North America.• Renegotiated multi-million dollar deal for Managed Services of our global MPLS network, cutting costs by 25%.• Renegotiated disaster recovery contract reducing costs by 50%, enabling the adding of managed recovery services. Resulting in a cost neutral improvement of services while significantly reducing business continuity risk.• Global consolidation of Helpdesk and Computer Operations task and ticket management to CA Nimsoft.• Managed the creation of ITIL Service Catalog and established standards for use.• Led security response team to mitigate attacks and resolve intrusions.• Led Virtualization initiative which consolidated over 300 Intel systems to VMWare vSphere and 20+ AIX and OS/400 to PowerVM.• Implemented automated monitoring of all systems to assure achievement of defined service levels.• Led the upgrade and virtualization of mission critical legacy HP3000 & HP9000 systems, improving workload performance from 2x to 20x depending on task and extending system lifetime approximately ten years.• Upgraded from antiquated Exchange 5.5 to hybrid implementation of Office 365 globally, with Exchange 2007 on-premise for VIPs. Project completed with no downtime or loss of email to users.

Miami, Florida, Us

Managed an annual budget ranging from $3MM to $6MM depending on the year's initiatives. Successfully led offshoring effort to reduce operating costs and increase support efficiency. Proactively adopted web and mobile technologies to the ever changing standards. Transformed Call Center Operations by architecting and implementing a CSR solution utilizing Oracle's RightNow technology--improving all facets of the Call Center operation. Provided strategic planning to senior management.• Led geographical dispersed teams across two continents.• Initiated and implemented cross department Project Management tracking and tools.• Successfully negotiated and re-negotiated numerous vendor contracts saving the company significant operating expense and capital.• Managed and supported all aspects of the US, Canada and Mexico web properties and order entry which served 1.2MM distributors.• Led two technology transformations of the company's web platforms over six years.• Built a high-performance eCommerce platform in six weeks to support company's appearance on Oprah's Favorite Things episode, capable of processing thousands of orders per second.

• Architected real-time genealogy management system using IBM WebSphere and IBM DB2 supporting over a million distributors.• Implemented Interwoven Content Management System to manage customer facing content, along with management of distributor website templates for tens of thousands of distributorships, using Perl, Java and IBM WebSphere Commerce Server.• Integrated Inktomi Search with IBM WebSphere Commerce Server to enable customer content and product search.

• Assist CEO and Board of Directors in technical vision and direction of company's P2P and Encryption technology• Duties included: Project management, Budgeting, Creation of technical requirements from business requirements, Coordinating with Marketing on product releases, Creation of company-wide programming standards, Hiring of new employees, Documenting client requirements, Prototyping new technologies for concept feasibility.

• System Architect Design and implementation of the‘ Bullet Project'— an Internet accelerator— using C/C++• Design, implementation, and maintenance of‘ Webring'— www.webring.com— using C and Perl• Duties included: Project management, System design & documentation, Implementation & Testing of cross-platform components for Windows and various Un* x’s.

• Design and implementation of the ‘Voxware Broadcast System'— a massively online streaming server for voice-using C/C++• Duties included: Assisting in design and implementation.

• Installation, configuration, and maintenance of multiple Unix servers.• Installation, configuration and maintenance of multiple Cisco & Ascend terminal servers.• Configuration and maintenance of the following services for multiple clients: FTP, NNTP, HTTP, SMTP• Design and implementation of WAN link to clients using Cisco & Ascend

Computer Science

Early Admission Program