Christopher Adams, Msol, Csp, Tsc Email & Phone Number

Detroit Metropolitan Area

Remote

Contingent Workforce Staffing-Responsible for managing day to day operations of contingent workforce program. Program consisted of 4 clients in several countries. Contingent workforce staffing needs from various industries such as telco, manufacturing, home goods from all levels of skills sets both hourly and monthly paid employees.Collaborated with resource support centers for administrative support on account. Responsible for procurement and hiring manager relationships and charged with expanding business and bringing process efficiencies into the program

Managed Staffing Program-Program Manager. Additional roles in HR managing complex HR, Benefits, and Payroll issues. Succession planning, Career Development and acting in the role of strategic HR Planning.

2001-2011 And 2018 To Present

Dual role supporting and providing patient assessment and care, safety management/coordination, CPR training, and compliance to all OSHA policies. ✔Conceived and established the community CPR and Health and Safety Education Department.✔Meticulously educated and trained company personnel x2 annually on Safety and Health information.✔Championed training for 2000+ in 8 years on American Heart Association CPR/First-Aid guidelines.✔Awarded 100% on 2 voluntary MIOSHA inspections, and 100 % and 90% on 2 involuntary inspections.

Orlando, Florida Area

Instructor for College of Inflight. Instructor led classes on communications, team work, group collaborations, and safety communications. Teach classes for both union and non-union workforce.

Greater Detroit Area

Responsible for management and oversight of global MSP staffing program with 5,550 contractors in 3 countries with a $256 million spend. Responsible for standardizing MSP program procedures and rate score cards. Act as liaison between MSP vendors and GM to resolve contractor, vendor, and legal/policy issues. Train HRBP's and hiring managers to clarify responsibilities of contractor workers and educate on Co-Employment issues. Partner with Global Policy and Legal to resolve complex HR, Payroll, Benefits, and Employee Relations issues. Responsible for designing and implementing global MSP program strategy.

Greater Detroit Area

Administers HR policies and procedures that cover multiple HR functional areas. Performed HR admin and benefit transcations along with assisting employees and vendors with problem resolution. Wrote all HR policies, procedures and desktop procedures for start-up HR People Services Shared Service Center within GM. Assist in the development of service metrics, service catalog, standard operating procedures with an international team in three countries. Investigate complex HR, Payroll and Benefits matters. Assigned as SME for escalated cases. Drive employee engagement and retention. Handle all benefits, payroll and HR questions for US salaried employees.Lead and mentored a team of 20 Shared Services Representatives.-Implemented Work Opportunity Tax Credit (WTOC) program generating in over $400,000 in tax credit revenue in one business quarter.

Chicago, Il

Direct responsibility of 145 Flight Attendants and 1,875 indirectly, holding accountability for FA guidance with leaves, FMLA, and WC claims. Perform fact-findings, issue corrective disciplinary action, and assist in attendance reviews. Managed Labor Relations and Employee Relations issues to resolution. Collaborated with union leaders to resolve labor relations issues. Facilitate in-flight audits, gate checks and clarifying contract and FAM language for flight attendants. Train extensively on emergency response processes. Served as Charter member of the FAST (Flight Attendant Strategic Team) and Active member SWA CARE Team-Resource Support Center Supervisor. Administer Health and Safety Fair for MDW Inflight Base.

Pontiac, Michigan

Safe Harbor Community Services provides free food and clothing to those in need in the tri-county area. In addition, we provide drug and alcohol prevention and support services to the recovering addict and their family members. As a member of the Board of Directors, it is my responsibility to provide oversight and guidance as it relates to the agencys' growth and future expansion into seven counties. Additional responsibilities is to assist in the marketing and advertising of our services to bring greater awareness to the communities we serve.

Greater Detroit Area

Oversee and manage Managed Services Program and Vendor Management Program collaborating with Recruiters and Sub-vendors to fill contract positions. Identify billing issues and manage payroll. Conveniently located on site at client location, I interact daily with C-suite personnel in capacity of a Consultant and solutions provider for contract staffing matters. Responsible for MSP programs leading Onsite and remote teams and ensuring high levels of client satisfaction and driving contractual deliverables. Work directly with the Enterprise Program Manager, and HR teams to ensure adherence to HR issues, employee disputes/issues, disciplinary actions, terminations. Collaborate with Enterprise Program Manager on special projects. Conduct new hire orientation. Monitor and manage independent contractors. Process and finalize weekly Full Time Exempt and other ad hoc reports as needed. Managed direct team of 3 direct reports supporting client program and 350 contractors.-Increased sales by $1 million or 15% over the course of two years.

Greater Detroit Area

Responsible for leading the onsite management team for Ford Motor Company's (client) first Managed Staffing Program (MSP).Implemented launch program from start to expansion across multiple sites. Chief leadership and direction of sales revenue for large client account, ensuring consistent client support, account relations, business development, and relations building. Administered management and leadership of 300+ employees, with 13 direct reports. Oversaw and led daily, weekly, and monthly meetings to engage in analysis of quarterly account reviews, and benefits surveys. Managed and directed employee and customer satisfaction survey results, HR, payroll, and benefits functions. Actively facilitated recruitment and retention of new employees, devising pay scale salary ranges for all account positions. Structured and positioned annual salary compensation research proposals. Responsible for driving financial, operational, customer satisfaction, and contractual deliverables. Successfully grew revenue by $2.5 million in 3 years by establishing onsite client support teams across 13 states increasing net revenue to over $40 million. As Employee Relations Specialist, directed communication, disciplinary, recommendation, and assessment policies. Supported employees with clients, conducting orientation, paperwork, and document management as needed.-Created and conceptualized bill rate classifications for MSP program.-Created and conceptualized pay rate scale with minimum, medium, and maximum pay ranges for contract workers. -Created Attendance/Absenteeism policy

Double Master’S Degree, Organizational Leadership And Human Resources Management, 4.0

Graduated Summa Cum Laude

Bachelor’S Degree, Emergency Services Management/Healthcare Management, 3.63

Activities and Societies: Graduated Cum Laude

Certificate, Technical Services Certified

Activities and Societies: American Staffing Association

Aas, Human Resources And Emergency Services Management, 3.62

Activities and Societies: SHRM Local #5514 Secretary/Treasurer 2006-2010Relevant Coursework: Business Law, Principles of Economics I&II.

Certificate, Staffing Professional

Activities and Societies: American Staffing AssociationCertified Staffing Professional, American Staffing Association Technical Certified.

Certificate, Human Resources

Certificate, Emergency Medicine

Activities and Societies: Member, SHRM

Certificate, Phlebotomy

Yellow Belt