Manage end to end business controls and processes through root cause analysis, script logic development, systemic fixes, dashboard creation, customer experience improvement for regulatory compliance and intent. • Productionized new controls along with dashboard reporting to meet emerging requirements through script review, monitoring tool design, visualization creation and operational implementation • Identified new data sources to augment into control reports for automated cleanup • Increased scope by 55% through ownership of additional controls and forums • Led risk cleanup projects by segmenting breakdowns, developing proposals for specialized fixes and securing decisions from leadership team

• Built business case for obtaining new data fields from external vendor to solve for new requirements internally without customer impact• Transformed risk portfolio relationship with partner supplier over a 12 month period from having the highest proportion of data errors to the lowest proportion of data errors in our product line• Managed team risk project scope by shaping team boundaries, securing ownership for issues that fall outside those boundaries• Developed risk based cases, improved reports, analyzed trends, proposed automation solutions, identified preventative upstream fixes• Business control manager for 5 key controls, enhanced process moving from lag to real time reporting• Reduced level of effort through mutually beneficial relationships with partners, align data, logic, strategy

• Reduced rework shifting from batch processes into lean processes through automated account updates, automated letter, engagement of remediation team and comprehensive control scripts• Collaborated across functional teams including product partners, customer resiliency, legal, project management office and brand to ensure alignment and execution of project remediation• Ensured audit readiness by designing case management tracking and error resolution, improving turn around time through lean improvement, fixing error trends and differentiating false positives• Reduced scope of required cleanup, where appropriate, by helping shape distinction between true errors and observations; and providing actionable tools for risk acceptance or exclusion decisions

Supporting execution of strategically aligned training program, content development and publishing.• Developed project statements of work including scope, roles, timelines, requirements beginning with concept, resulting in timely “pilot” program, publishing, business development• Conducted risk analysis and feasibility study through Excel using key priorities, assets, organizational context, competencies of cross-functional team leading to publishing business • Utilize Visio, design process maps to deliver programs, assess impact on multiple stakeholders• Create, utilize discovery guide to identify stakeholder needs, track status, facilitate feedback

Supported development and execution of training programs blending STEM and soft skills. • Collaborated, designed and facilitated with a team on "Agile for Social Purposes Workshop" presented to Goodwill of Central VA who seek agile transformation• Built relationship between Agile Charities and educational partner UMFS Charterhouse School that has grown from 1 to 7 offerings in 1 year by analyzing and communicating common goals • Developed workflows in Visio for training program that leverage web-based platforms and ensure success by blending traditional and e-learning delivery• Integrated data from multiple team members to build CRM pipeline of clients and partners • Built workforce development framework that enables living wage careers, economic growth: identifies employer needs, onboards ready employees, builds retention, benefits stakeholders

Joined Data Collaborative Initiative with 12 education and health care partners to implement enterprise wide case management software to integrate critical client data.• Created workflows in Visio to identify issues, key metric, assess impact on stakeholder groups• Conducted client review meetings with program directors and staff members to discover current data reporting processes and priority features to implement in new system

Facilitated a range of subject matter, developed course curriculum and classroom research studies. • Developed connections with students to consistently receive “Excellent” rating on evaluations• Designed curricula and delivered training for a variety of courses: Marketing, Written Communication, Customer Service, Presentation Skills, International Cultures, Critical Thinking• Published two classroom research studies utilizing Excel to design assessment instruments, gather data, analyze and integrate data with other research in training material and methods• Developed “Academic Writing” textbook model, activities and guide through: analysis of existing resources; research of online materials, student preferences; creation of new features• Designed new “On-boarding Training Workshop” including lesson design, practice teaching and feedback techniques that increased readiness for immediate classroom use• Developed “Peer Training” with Adult Learning Theory to initiate proactive actionable feedback, building involvement through balanced scorecard: increased performance, retention rates

Trained adult clients to develop an integrated set of reading, writing, listening, communicative English skills, directly applicable career and educational goals.• Adapted training materials to various proficiency levels, contexts, cultural backgrounds• Revamped marketing materials to reflect applicability of program offerings to wider client range