I work for the Arapahoe County Hotline working in Child and Adult Protection Services. I receive incoming calls of a crisis nature and determine the problem and gravity of the crisis being reported. Gather all the needed information utilizing the expanded screening questioning to make an initial assessment of a case, determine safety issues present, what services are required, what community referrals are needed on the case, and what additional information is needed to arrive at a case disposition. I provide support and counseling until the matter can be dispositioned by a supervisor and/or RED Team.I complete thorough record checks on all reports received. This includes extensive computer capabilities, and knowledge of state and county systems including Trails, CBMS, Colorado Courts, etc. I provide community resources and information via telephone and emails, process police and school reports received, prioritize follow-up on such reports, etc. I type at an average of 76 WPM. I complete follow-up work and callbacks requested by RED Team to obtain more information to influence disposition determination. Attends and participates in RED Teams on a routine basis. Performs other duties as assigned.
Listed skills include Case Management, Child Welfare, Crisis Intervention, Mental Health, and 10 others.