Provide world-class customer service, adhering to principles of quality, product knowledge, accessibility, promptness, clarity of communication, and table personality assessment to ensure exceptional dining experience. Greet diners after seating, explain and recommend dishes, take/serve orders for food and beverages, recommend food and wine pairings, and ensure meeting of all diners’ needs through each course. Oversee proper portion distribution to control food and beverage costs. Prepare payouts for serving assistants and bartenders. Run detailed sales reports at conclusion of day’s business.Consult with general manager and assistant manager on nightly guest volume projections and oversee entire setup of restaurant accordingly. Assist management in preparing work sections for server/busser teams to care for guests. Communicate with head chef and sous chef on food preparation, quality checks, inventory, and storage. Negotiate accommodations with management and team members to optimize guest satisfaction. Supervise and train new staff members in established standards and practices.* Selected by leadership to fill role as unit’s “opening server,” accountable to set up store for operations, due to mastery of company standards and practices.* Consistently rate as #1 in sales and tips for an evening and possess one of the largest repeat clientele bases in Hyde Park Dublin due to high customer satisfaction ratings.* Tapped by management to assist in opening of 3 new Hyde Park restaurants, providing product quality testing and new staff service feedback.* Selected as one of the servers and staff to reopen following COVID shutdown of industry. Contributed to development of new polices to ensure guest and employee health and safety.* Assisted with development of Hyde Park Dublin training manuals on server sidework performed during shifts.* Won top seasonal wine contest on 5 occasions winner company-wide and 7 occasions at location.

Managed over $1 million in assets while providing full range of services for existing Morgan Stanley clients that did not have representative or financial adviser in their areas. Engaged in customer relationship management. Communicated with clients worldwide to execute trades, liquidate accounts, and advise on financial matters. Executed trades daily and logged activity.* Assisted in development and implementation of new cross-checking system requiring review of advisor work by other advisors to minimize errors.

Built book of business by proactively making contacts, converting into prospects, and closing as clients. Developed engagement strategies and prepared financial plans for current clients. Consulted with prospective clients to identify financial needs and best use of financial vehicles. Marketed products to clients that included stocks, municipal bonds, government bonds, CDs, mutual funds, 401(k) and retirement plans, options, futures, fixed income products, debt and equity products, Treasury bills, trust/estate planning, private banking services, and other vehicles. Conducted portfolio management/analysis, risk management/analysis, retirement planning, insurance management, asset analysis, wealth management, and overall financial education. Negotiated fee structures with clients.* Guided clients to considerable return on investment (ROI) due to investment advice provided, with many indicating assistance and advice received representing “one of the best financial decisions they have ever made.”* Grew client base to 10 with over $1 million in managed assets by developing successful policies involving marketing, time management, and organizational structure. * Set up information stands at Dublin Irish Festival and Memorial Golf Tournament to engage prospective clients.