Christopher Atchley Email and Phone Number

Coordinates, installs and maintains the efficient and effective functioning of the hardware, software,and network systems for a department/University. Applies knowledge of principles, practices, and procedures of a field of specialization to complete difficult assignments. Interprets and communicates information, ideas, and instructions clearly, accurately, and persuasively both verbally and in writing including materials intended for distribution.Job Responsibilities:• Responsible for the planning and delivery of customer support services including installation,consultation, troubleshooting, user assistance, and training.• Resolves routine to complex end-user issues in a timely manner through establishedprotocol and troubleshooting.• Provides guidance and explains policies and procedures to end-users.• Installs and configures software for network connectivity, backups, server access, etc. on user systems.Skills & Abilities:• Developed analytical and problem-solving skills.• Developed interpersonal, written, communications and organizational skills.• Working knowledge of information technology applications, processes, software, and equipment.• Demonstrated team performance skills, customer service mindset approach, and the ability to act as atrusted advisor.

"As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Even if you're juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfill Apple's service commitment with style, speed, and skill. And you earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training."

"As a Creative, your main role at the Apple Store is that of instructor, whether guiding small groups to learn or helping individuals complete projects. You use your presentation skills to act as a facilitator, helping users get set up, get trained, and get going. But you're also an excellent listener, taking the time to understand what each user hopes to achieve or learn. By adjusting your teaching style to each user's individual skill level, you maximize his or her understanding and your own time. You recognize that purchasing a new product can sometimes help customers attain their goals. You spend much of your time leading scheduled training sessions, but you're still comfortable interacting with store customers between those sessions. You're proud to enrich the lives of others - whether customers or team members - through teaching, in the way only a Creative can."

"As a Service Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. At other times, you refer customers to support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success."