Christopher Timmons Email & Phone Number

Franklin, Tn, Us

Sparks, Nv, Us

Duties & Responsibilities: Perform analysis and requirement gathering of Business requests and develop, test and deploy the final products for the differing Business Groups. Perform auditing functions of our SQL Servers and Databases to close any security gaps and improve the performance of the server and associated databases. Implement the new data warehouse technology to push/pull data from various data sources (MS SQL, MongoDB, MySQL, Oracle SQL, and SalesForce among others), for our internal customers in order to empower them to perform relatable analysis and research while maintaining the integrity of our production transactional databases. Administer and manage the EIC Salesforce Instance and develop new and update the existing code and data processing for two Salesforce Instances. Analyze the IS department as a whole for process improvements, security gap analysis, performance improvements and employee growth while engaging with the business groups to determine areas of opportunity for assistance and automation.

Reading, Ma, Us

Duties & Responsibilities: Perform analysis of queries being executed against the production database on an extremely short deadline for the delivery of the new project to their internal and external customers. Analysis and implementation of indexed views reduced all calls from an average of 15 seconds to an average of less than 2 seconds. This project was completed, which included load performance testing, within half of the remaining required time allotted for the project (initially estimated 6-8 weeks, completed within 3 weeks). Additional analysis was performed on other impacting processes and systems that occur on a monthly, cyclical basis and offered suggestions to eliminate the additional load impacting SQL and system resources within a phased approach.

Redmond, Washington, Us

Roles: Application Engineer Lead (Foundations) | Global System Administration Lead | Global SOX & Compliance LeadDuties & Responsibilities: Manage and troubleshoot system application and performance issues on multiple business applications in multiple environments then drive Root Cause Analysis to prevent any re-occurrence of those issues; up to and including Bug creation, management, testing, implementation, and resolution evalutaion. Ensuring minimal downtime and impact to the Microsoft Revenue stream of over 50 Billion dollars annually for Microsoft’s OEM Customers, Small Business Channel Customers, MapPoint and Mobility Customers, Distributors, and our XBOX Customers. Consistently communicating with development and worldwide support teams to resolve issues and projects impacting multiple environments; including DEV, SIT (Systems Integrated Testing), UAT (User Actioned Testing), HOF (HotFix environment) and Production. Providing new, and improving current, documentation for new or existing business processes and applications, while maintaining strict adherence to SDLC methodologies and SOX policies and procedures. Managing ALL SOX controls in the OEM IT department, both data and access controls, manage all front and back end user access audits and remediate any discrepancies while maintaining zero fiscal year end failures; including systemic enhancements that removed all SOX risk and liability for front end access requests and created a process for managing the back end user access requests to improve manageability and supportability of the requests and requirements. Promoting excellent communication to OEM business groups, downstream partners and the OEM IT organization to maintain and improve internal and external customer relationships.

Las Vegas, Nv, Us

Troubleshooting system application and performance issues in numerous customer sites worldwide in several environments by utilizing performance monitoring tools, SQL tools, or by creating tools to increase analytical ability. Ensuring minimal downtime and impact to the customer by understanding the impact of the issue and their needs for availability. Consistently communicating with development, worldwide support teams, and the customer in order to resolve issues and projects impacting our customers. Providing new, and improving current, documentation for new or existing business processes and applications, as well as, delivering detailed level training to the internal support teams to better support our customers and their growing needs.

Redmond, Washington, Us

TekSystems Contractual Employee.

Managing all systems spanning seven sites located throughout Nevada, California, and Vancouver, Canada. Managing all IT Staff in all locations to ensure service to our customers, both internally and externally. Designing, testing, and troubleshooting proprietary Order Entry Systems for Customer Service Representatives. Designing, testing, and supporting 12 e-Commerce web sites while maintaining constant PCI Compliance for Visa/MasterCard security standards. Creatively developing, designing, and fully implementing new ideas, websites, databases and order entry systems for future growth. Managing and supporting multiple MS SQL Servers (MS SQL 2000 and MS SQL 2005) for both production and development departments by using the MS SQL Server tools. Designing and managing multiple projects spanning all locations while maintaining excellent communication with all departments in order to accomplish a successful outcome. Provide support to all IT Staff and Customer Service Representatives at all locations, as well as, end-level support to our customer base via e-mail. Implementing marketing and advertising strategies that increased annual revenue by an average of 20% while decreasing costs by 10%.

Hanover, Md, Us

Site Lead or Senior Consultant on multiple contracts including: Qwest TUSD Network Integration Project, Otis Elevator System/Network Migration Project, Asarco Mining Corporation Project and Raytheon Missile Systems Migration Project. Maintaining strict adherence to design specifications and documenting and adjusting any design changes necessary during these projects. Managing teams of up to eighteen people as part of a $100+ million network integration/upgrade project throughout the state of Arizona, and in Mexico on a multi-million dollar system upgrade performed internationally. Consistently providing staff with support and assistance with their needs during these transitional periods in multiple, delicate environments while making progress reports to upper management regarding status or issues with production and those in my care. Overseeing the installation of new fiber backbones and category five cabling to individual rooms throughout the schools, installation of new and upgrade existing MDF/IDF networking closets, and troubleshooting any network or telephony issues that may arise. Providing administration, management and support to over 300 local computers, telephony systems, including 10 satellite sites internationally. Providing excellent customer service and communication to all users in each project, such as Texas Instruments’ employees during a migration project.

Managing all systems spanning four locations throughout Carson City, NV, including approximately one hundred units on various operating systems, including Windows 2000, Windows 98, and a proprietary AS400 System. Implementing strategies with management to save over $35,000 in lost revenue, and $20,000 in unnecessary overhead costs, annually. Supporting the Michael Hohl website, communicating to our partners and manipulating, creating, and implementing databases using SQL Server. Creating educational curriculum and providing instructional assistance, including classes, to all employees within the enterprise.

Mountain View, California, Us

Managing approximately two hundred agents and coaches daily, and provide a central point of contact between them, other business units, and upper management. Providing Tier one and Tier two support for all computer and telecommunication issues enterprise-wide. Implement Six Sigma processes throughout daily operations, and look for ways to improve current processes. Analyze daily needs by using forecasted data, understanding enterprise directives, and making informed decisions based on that information for several business units. Consistently provide concise, timely information to customers, business partners, and members of upper management. Analyzing and presenting forecasted data to members of upper management on a daily, weekly, and monthly basis regarding enterprise directives and the business unit’s needs. Providing call-monitoring services for multiple lines of business and suggestions for variances in forecasted call volume and schedules. Providing initial analytical troubleshooting to any call routing issues, track, and communicate with the other involved business groups through completion of each unique issue. Building excellent working relationships with customers and other technology, operations, and planning departments. Managing and prioritizing multiple projects while maintaining daily responsibilities in a fast-paced, ever-changing work environment. Administering and providing a central point of contact for all Intuit, Inc. sites for eResource Planner and Aspect’s eWorkforce Management.

Aeronautical Science

Computer Science