As a Dispatch Administrative Assistant at Allied Universal, I produce and compile various reports, monitor and assess information, and identify and solve complex issues. I also manage scheduling, update calendar activities, and answer phone calls. I have been in this role for over four years, and I enjoy working in a fast-paced and dynamic environment.I am also passionate about user experience design, and I have applied my skills and knowledge in this domain in my previous roles. As a User Experience Designer at American Express, I completed user research and improved the communication and efficiency of our file repository by 15%. As an Office Assistant at Miami Book Fair International, I prepared and tracked purchase orders and invoices, and provided regular status updates to management. I have a high level of proficiency in user journeys, user-centered design, and human-computer interaction.I am currently pursuing a Bachelor of Science degree in Information Technology at Florida International University, and I have an Associate's degree in the same field from Miami Dade College. I also completed a program at Year Up, where I learned valuable technical and professional skills. I have a keen interest in learning new technologies and tools. I look forward to connecting and sharing ideas with everyone.