Senior Project Manager responsible for overseeing IT project system implementations with specific focus on life insurance and securities products. Managed projects related to improving the consistency and depth of blotter details for regulatory SEC/FINRA. audits.System administrator for UI changes to DocuSign, including document template management creation, editing, and removal of document templates. Creation of approval workflows for documents, and support of department report requests.System administrator for Salesforce UI, including maintenance of user permissions and groups - add, edit and remove permissions for the Transamerica corporate Salesforce account. Certified product owner and scrum master with focus on implementing Agile/Scrum Methodology throughout the TFA/WFG organization. Tasked to improve communications between departments in order to provide more transparency across all areas of the business, with a resulting 212% operational efficiency in project turnaround over a 12-month calendar period.Scrum master for multiple cross functional teams of 10 resources each to deliver projects and services to the organization. Coached TFA/WFG on agile/scrum practices to help the teams increase their velocity by 32% within the first nine months of agile/scrum adoption. Facilitated release planning, sprint planning, backlog grooming, and retrospective meetings for multiple co-located and international teams across TFA/WFG. Responsible for setting and maintaining performance metrics for all Agile teams across the organization, and maintain/adjusting metrics as required from TFA/WFG Executive Leadership.Coached teams on removal of roadblocks and impediments on a daily basis to allow consistent delivery on the sprint commitments and projects. Collaborated with members across Transamerica operations to develop and maintain product backlogs for the agile teams to provide at least 6 months of sprint related work.

Manager of system design, parameter, and transaction level set up in First Data Resources (FDR) for credit card portfolio and acquisition marketing channels for GE Money. Served as key interface between marketing and operations departments ensuring continuity and accuracy of plastics processing, credit card pricing set up, rewards enrollment, and customer fulfillment kits for various marketing campaigns. Identified functional execution requirements and evaluated system capabilities needed to execute projects successfully, and creates functional specifications as such. Worked directly with external vendors and internal resources to modify requirements, and lead system enhancement projects when necessary. Directs the activities of supporting functional groups to ensure quality and timeliness of campaign completion utilizing Software Development Life Cycle methodology (SDLC). Responsible for domain analysis of FDR to determine new account build needs and portfolio maintenance, including debit and credit transaction processing and flows within FDR tables, and querying against this information for specific campaign performance information. Responsible for daily and status reports to senior management on health of projects, project planning, and issue resolution. Consultant to project leaders and senior managers regarding system functionality in correlation to business requirements, as well as providing input related to staffing decisions and project assignment. Maintained technical documentation related to all areas of system architecture (new account set-up, portfolio maintenance, new functionality, and procedure updates) as required for regulatory reporting purposes.

Lead a team of project managers/coordinators responsible for the execution of multiple programs across primary marketing channels (direct mail, take one card applications, and internet) across departments within the existing customer portfolio and new applicant business. This team was also responsible for the execution of marketing programs from concept through successful product launch. Responsible for overseeing the systemic build components of marketing campaigns (plastics, pricing, rewards, fulfillment kits, transaction flows) within FDR and Total Systems (TSYS) card processors. Conducted thorough audits of marketing materials to ensure program parameters match system requirements. Managed all key deliverables including verifying availability of marketing materials, cross-departmental training and end user communications, validating appropriate business need and functionality, as well as ensuring that all approved business requirements are supported operationally. Completed functional specifications based on business requirements of each campaign.Technical specialist and subject matter expert for FDR to Total Systems (TSYS) platform conversion, specializing in pricing updates, and Visa and MasterCard transaction processing. Specific focus on maintaining data integrity upon completion of conversion. Creating and validating test review cases in test cycle and production cycle for FDR as well as production and UAT regions of TSYS to ensure accuracy related to transaction/payment processing. Responsible for procedure testing and creating training documentation to support new system implementation in addition to training multiple areas of the business on new procedures. Company Comptroller responsible for maintaining library of procedures tied to the FDR processing system, in compliance with corporate audit policies.Supported department/team in training of new employees on varying department roles and responsibilities.

Performed quality/performance reviews for a team of 18 Correspondence customer service advisors on a monthly basis, in addition to providing coaching and feedback in regards to their performance.Facilitation of training of new employees during their integration into the productive working environment, and recurrent training for existing employees on departmental policies, computer operating systems including Microsoft Office, MS Project Software, FDR, Product Control File (PCF), and credit lending practices. Responsible for developing of new policies and procedures related specifically to PCF method procedure review.Extensive project management experience related to completion of the Project Management Certification (PMP). Responsible for coordination of the product trade exception process (exchange of one credit card product for another) for JP Morgan Chase.Implemented process improvements resulting in a 40% improvement in the response time for Product Trade inquiries. Reviewed and clarified Credit Decline process, which resulted in an increase of the seven-day completion rate to 97.06% from 51% over the course of 2 months.