Chris Bartlett Email & Phone Number

London, UK, GB

• Interim Global Head of IT role, reporting into the Global Director of Operations (COO)Responsible for leading Alpha’s IT and Security functions across 17 global financial centres
• Corporate IT services and support to 1000+ consultants and 250+ core business users
• Infrastructure Support and Engineering
• Business Applications Support and Development
• IT Security (including Security Governance / Operation and Data Privacy)
• IT Procurement and Vendor ManagementResponsible for Alpha Group’s IT strategy across its sub boutiques – Wealth Management, Insurance, Alternatives (Lionpoint) and Technology Consulting (Axxsys)Global IT Transformation.

London, England, GB

• Undertook a short term CTO role to support Remium from initial start up through to new parent company acquisition.Remium is a new FinTech positioning to provide payment and e-money services to companies & high net.
• Exec member reporting into CEO, working alongside COO, CFO and CCO
• Evaluating existing outsourced software developed platform, as well as new cloud-based alternatives in the creation of a Remium technology strategy
• Building the new IT division, including standardising systems, tools and infrastructure
• Developing existing supplier and IT vendor relationships
• Establishing new financial technology relationships

Brentford, GB

First Rate is the UK’s largest supplier of foreign currency and a top 5 currency wholesaler globally. First Rate provides travel money solutions to Retail, trades with 40 countries & is a multi-billion pound businessReporting to board level CIO.Working as part of a Senior IT Leadership team with peer Heads of (PMO & Security, IT Development, Engineering &.

London, New York, US

• Directing the IT Service Operations function of the UK Infrastructure Support, Application Support and DBA technical support teams
• Managing teams of L2 / L3 engineers who are responsible for supporting Production IT services to CLS’s members (e.g. central banks) and Corporate IT services to CLS internal users
• Working closely with the New York based teams to provide a Global IT Service Operation
• Responsible for end-to-end Service Operations through matrix management into Service Desk and Deskside Support teams. Ensuring adherence to ITIL model & FED regulated audit controls
• Responsible for IT platform life cycle management and systems management - including patching, backups, anti-virus, software / hardware upgrades, virtualisation (server and desktop), automation and disaster recovery
• Ownership of IT Support vendor relationships for technology, operating systems, applications, networking, unified communication services & event management. Renegotiating software / hardware support agreements

Foster City, California, US

• Leader of the First Level Operations function within the Production Operations organisation
• Direct line management of up to 40 IT Service Desk & IT Operations analysts across 5 multi-site 24x7 teams
• Direction of the IT Service Desk, engaging with customers, strategic suppliers / vendors and auditors
• Responsible for IT Service Delivery into live operation, signing off service go-live decisions, SLA sign-off and IT Service Communications. Working with Business Service Directors and Service Managers on service roadmap
• Direction of IT Event Management (service, application and infrastructure) of card and digital payment services
• Lead and manage the end to end Incident Management capability. Hands-on Major Incident Management

Foster City, California, US

• Senior IT Service Operations manager responsible for 4 multi-site teams which provide Event Management, Incident / Problem / Change / Release Management and CSI of Visa’s core and digital payment services
• Direct line management of up to 20 IT Service Desk and IT Operations analysts / engineers within the following 24x7 teams - Network & Business Monitoring, Authorisation Services (including digital), Clearing &.
• Senior stakeholder within IT Operational issues / major incidents, liaising with Visa Europe’s functional heads
• IT Service Delivery into live operation, signing off service go-live decisions, SLAs, processes & procedures
• Key member of the Production Operations Board working on short & long term strategies
• Helped to establish the Security Operation Centre. Co-managed this for 1 year before handover to IT Security

Foster City, California, US

• Interim Technical Interoperability leader ensuring compliance with the Visa Europe / Visa Inc (USA) Definitive Agreements for system changes and global rules
• Coordinated the completion and sign-off of the FY11 Global Technology legal agreement
• Worked with Business Leads to create the FY12 Global Technology legal agreement
• Implemented and recommended process improvement to returning manager

Foster City, California, US

• Interim Senior Manager of a newly formed department until permanent manager was hired
• Responsible for up to 40 Application Management, DBA and Corporate IT support staff
• Organisational & process analysis for strategic recommendations into the new manager
• Collaborated in creating business / operational processes & SLAs for new Clearing & Settlement platform

San Diego, CA, US

• Directing Concerto Networks regional franchise - an IT consultancy and managed service provider of business technology solutions for SME clients
• Accountable for all sales, marketing, ordering, customer and service management aspects
• Face to face customer & supplier meetings, networking with other business owners and directors (e.g. Chamber of Commerce, Business Referral Exchange, support groups, networking events). Presenting at trade shows &.
• Negotiating with different regional service providers to obtain best service / cost balance
• Accountable for legal and financial aspects, including: sub-contractor & customer service agreements, budgeting & forecasting and accountant / solicitor meetings

* Integration of Cable & Wireless and Energis network operations following company acquisition* Responsible for preparing operational readiness for outsource to India

* Accountable for Network Management, Service Desk and Production Support of Energis’ Voice & narrow-band ISP services* Responsible for up to 25 shift and day engineers, with joint responsibility for up to 80 engineers across the wider Network Operating Centre (NOC)* Undertaking senior roles within network infrastructure & application development projects

CA

* Design, prototyping, development, testing, support & evolution of digital switching software

Msc, Software Engineering

Bsc (Hons), Computing