Chris Bartlett Email & Phone Number

London, Uk, Gb

Interim Global Head of IT role, reporting into the Global Director of Operations (COO)Responsible for leading Alpha’s IT and Security functions across 17 global financial centres• Corporate IT services and support to 1000+ consultants and 250+ core business users • Infrastructure Support and Engineering• Business Applications Support and Development• IT Security (including Security Governance / Operation and Data Privacy)• IT Procurement and Vendor ManagementResponsible for Alpha Group’s IT strategy across its sub boutiques – Wealth Management, Insurance, Alternatives (Lionpoint) and Technology Consulting (Axxsys)Global IT Transformation direction and delivery –• Consolidating multiple Microsoft corporate environments• Reducing subscription and licence spend across Alpha Group• Driving team, process and technology improvementsDelivering Artificial Intelligence capabilities for both internal use and client engagements –• Responsible for IT Strategy and adoption of AI tools and solutions across Alpha Group• Proof of Concepts include – Microsoft Copilot; Azure OpenAI, Chat GPT, Zoom AI• Governance of IT Security / Data Risk analysis and new AI policy adherenceEstablished a new Agile Development process for internal Business Application development Direction of all Global Corporate IT, Infrastructure Support and IT Service Management activities Delivering Annual Regulatory and Security compliance (incl. ISO27001 and Cyber Essentials)Alpha Group IT Budget – Ownership, Forecasting, Tracking and Improving

London, England, Gb

Undertook a short term CTO role to support Remium from initial start up through to new parent company acquisition.Remium is a new FinTech positioning to provide payment and e-money services to companies & high net worth individuals.• Exec member reporting into CEO, working alongside COO, CFO and CCO• Evaluating existing outsourced software developed platform, as well as new cloud-based alternatives in the creation of a Remium technology strategy• Building the new IT division, including standardising systems, tools and infrastructure• Developing existing supplier and IT vendor relationships• Establishing new financial technology relationships• Supporting COO with Business Operations, Product development and go-to-market strategies• Providing hands-on support across all start-up areas – including Corporate IT rollout, Product Testing, DevOps, Cloud Platform Migration, Cyber Security readiness, Swift liaison

Brentford, Gb

First Rate is the UK’s largest supplier of foreign currency and a top 5 currency wholesaler globally. First Rate provides travel money solutions to Retail, trades with 40 countries & is a multi-billion pound businessReporting to board level CIO.Working as part of a Senior IT Leadership team with peer Heads of (PMO & Security, IT Development, Engineering & Architecture, Back Office, FX Distribution).Leading the 1st, 2nd and 3rd line IT Operational teams responsible for -* IT Service Desk* IT Service Management* IT Service Transition* Application Support* Infrastructure Support and Engineering* DBA Support* Network Support* IT Security OperationsBusiness and commercials -* International IT supplier relations* IT contract and agreement negotiations* RFP engagements* IT representation at client Executive Committee meetings* IT Budget planning and cost management* Daily FX rate and ref data administration Production IT Support and Evolution -* Wholesale / FX Trading applications* Core payment platform* Consumer Travel Money Online services* Consumer Multi-currency pre-paid Mastercard services* Web sites, Mobile app and API connectivity* Corporate IT* On Premise to Cloud migrationProducts and Services -* IT Strategy / roadmap* IT SLA / KPI Performance* IT Service Transition, including Release Management* IT Delivery - Supporting the migration to a DevOps / Agile model* IT Project sponsor Regulatory compliance - * PCI-DSS (IT Security)* GDPR data governance and ISO27001 policy compliance* e-Money licence* AMLSoftware Development support -* Azure platform build, technical support and cloud budget management* Microsoft Service Fabric and Micro Service based technologies* Agile and DevOps software delivery* Pipeline governance of known errors, bugs and service enhancements into Production

London, New York, Us

● Directing the IT Service Operations function of the UK Infrastructure Support, Application Support and DBA technical support teams● Managing teams of L2 / L3 engineers who are responsible for supporting Production IT services to CLS’s members (e.g. central banks) and Corporate IT services to CLS internal users● Working closely with the New York based teams to provide a Global IT Service Operation● Responsible for end-to-end Service Operations through matrix management into Service Desk and Deskside Support teams. Ensuring adherence to ITIL model & FED regulated audit controls● Responsible for IT platform life cycle management and systems management - including patching, backups, anti-virus, software / hardware upgrades, virtualisation (server and desktop), automation and disaster recovery● Ownership of IT Support vendor relationships for technology, operating systems, applications, networking, unified communication services & event management. Renegotiating software / hardware support agreements● Ownership of the UK Data Centre, engaging with the Global M&E service provider as well as internal and external auditors. Responsible for UK Data Centre policies, procedures and renewal of the support contract● Project board member on major IT projects● Working as part of the wider CLS Technology Office leadership team - engaging with Engineering, Business Operations, Service Management, IT Security, Procurement, Project Management Office● Key stakeholder in the strategic direction of CLS’s IT Service Delivery. This currently includes building a new L2 shift based team to support a new mission critical Settlement service for cleared FX products● Supporting a culture of excellence, change and improvement

Foster City, California, Us

● Leader of the First Level Operations function within the Production Operations organisation● Direct line management of up to 40 IT Service Desk & IT Operations analysts across 5 multi-site 24x7 teams● Direction of the IT Service Desk, engaging with customers, strategic suppliers / vendors and auditors● Responsible for IT Service Delivery into live operation, signing off service go-live decisions, SLA sign-off and IT Service Communications. Working with Business Service Directors and Service Managers on service roadmap● Direction of IT Event Management (service, application and infrastructure) of card and digital payment services● Lead and manage the end to end Incident Management capability. Hands-on Major Incident Management● Working with Account Management teams in meetings and presentations to senior client stakeholders● Working with Finance regarding annual operational budget tracking● Driving cost efficiencies, reducing risk and improving service through short term tactical and longer term strategic initiatives

Foster City, California, Us

● Senior IT Service Operations manager responsible for 4 multi-site teams which provide Event Management, Incident / Problem / Change / Release Management and CSI of Visa’s core and digital payment services● Direct line management of up to 20 IT Service Desk and IT Operations analysts / engineers within the following 24x7 teams - Network & Business Monitoring, Authorisation Services (including digital), Clearing & Settlement Services and Value Added Services● Senior stakeholder within IT Operational issues / major incidents, liaising with Visa Europe’s functional heads● IT Service Delivery into live operation, signing off service go-live decisions, SLAs, processes & procedures● Key member of the Production Operations Board working on short & long term strategies● Helped to establish the Security Operation Centre. Co-managed this for 1 year before handover to IT Security● Global liaison through both Visa Europe and Visa Inc (operational, technical, service and business teams)● Cost reduction initiatives - managing dept re-orgs, increase staff efficiency through development, tools and automation, contractor to perm conversions, overtime reduction, recruiting offshore 2nd Line Production staff● Project engagement in a senior user capacity. This included 2 major projects - launch of Visa Europe’s new Clearing Settlement Service and a major data centre move of Visa Europe’s real-time authorisation service

Foster City, California, Us

● Interim Technical Interoperability leader ensuring compliance with the Visa Europe / Visa Inc (USA) Definitive Agreements for system changes and global rules● Coordinated the completion and sign-off of the FY11 Global Technology legal agreement● Worked with Business Leads to create the FY12 Global Technology legal agreement● Implemented and recommended process improvement to returning manager

Foster City, California, Us

● Interim Senior Manager of a newly formed department until permanent manager was hired● Responsible for up to 40 Application Management, DBA and Corporate IT support staff● Organisational & process analysis for strategic recommendations into the new manager● Collaborated in creating business / operational processes & SLAs for new Clearing & Settlement platform

San Diego, Ca, Us

● Directing Concerto Networks regional franchise - an IT consultancy and managed service provider of business technology solutions for SME clients● Accountable for all sales, marketing, ordering, customer and service management aspects● Face to face customer & supplier meetings, networking with other business owners and directors (e.g. Chamber of Commerce, Business Referral Exchange, support groups, networking events). Presenting at trade shows & customer sites● Negotiating with different regional service providers to obtain best service / cost balance● Accountable for legal and financial aspects, including: sub-contractor & customer service agreements, budgeting & forecasting and accountant / solicitor meetings

* Integration of Cable & Wireless and Energis network operations following company acquisition* Responsible for preparing operational readiness for outsource to India

* Accountable for Network Management, Service Desk and Production Support of Energis’ Voice & narrow-band ISP services* Responsible for up to 25 shift and day engineers, with joint responsibility for up to 80 engineers across the wider Network Operating Centre (NOC)* Undertaking senior roles within network infrastructure & application development projects

Ca

* Design, prototyping, development, testing, support & evolution of digital switching software

Msc, Software Engineering

Bsc (Hons), Computing