Christopher Basham Email & Phone Number

Kansas City, MO, US

Kansas City Metropolitan Area

• Manage complex, global project implementations, updates, and/or conversions for dozens of clients simultaneously and customize system solutions and features to match client requirements.
• Optimize patient care, streamline clinical workflows, and strengthen efficiency/productivity by providing seamless transition of solutions, maximizing the value of EHR systems across groups of rural/community.
• Ensure on-time project delivery and overcome roadblocks by utilizing programming and domain expertise.
• Gather requirements, objectives, goals, and scope of multiple system or solution projects.
• Successfully drive initiatives, strategies, issue resolution, and alignment by networking with appropriate internal and external stakeholders, providing ongoing communication, and monitoring status of projects.
• Strengthen team capabilities, organizational skills, and decision making through training and support.

Kansas City, Missouri Area

• Verified and ensured system integrity and availability by performing daily system operations tasks.
• Built and maintained positive, productive client relationships through transparent communication, presentation of performance metrics, and ongoing system monitoring.
• Performed ongoing performance tuning, hardware/OS upgrades, and resource optimization.
• Prevented performance degradation impacting client systems by monitoring applications/servers and responding quickly to alarms.
• Managed changes/project activities and communicated with impacted stakeholders.
• Developed and deployed automation tools to optimize daily activities.

Kansas City, Missouri Area

• Maintained peak performance for client system by conducting daily, weekly, and monthly checks.
• Served as primary client contact to ensure the primary objectives of client satisfaction and system uptime.
• Performed a variety of technical tasks, in addition to following all process and procedures, escalating issues as needed and creating/updating all documentation necessary.
• Accomplished in structured problem-solving skills, strong understanding of basic core network concepts, and troubleshooting.
• Technical Proficiencies: Linux, Websphere, Windows Server, Citrix XenApp, PVS.

Kansas City, MO

• Provided helpdesk support to 200+ employees in the Kansas City distribution center, as well as after-hours/weekend technical support to hundreds of additional call center staff at remote locations nationwide.
• Identified, isolated, and troubleshot hardware and software issues for all local PCs, laptops, printers, servers, and LXE MX7 and MX7T handheld scanners.
• First line of support for troubleshooting a range of hardware/software issues; escalated issues to Database Administrators, Windows Server Administrators, Network On-Call, etc.
• Provided technical support including adding/removing user privileges, account unlocks, password resets, creating/maintaining organizational units, maintaining/organizing email groups, and distribution lists.
• Key role in protecting a multimillion-dollar revenue stream and ensuring business continuity following water main break and server room flood; completed new server equipment delivery, set up, testing, and go-live in.

• Managed multiple projects simultaneously for early stage website development firm.
• Spearheaded projects including scope, content, quality, change management, and client satisfaction as Project Manager for clients such as Premier Homes Florida, Elite Limousine, and Chris George Homes.
• Assisted PM on projects for multiple high-profile clients; ensured timely, on-budget delivery of accurate, functional, user-friendly final websites that met and exceeded customer expectations.

Kansas City, Missouri Area

• Promoted within 60 days of hire to manage utility locating project for Everest Cable in Johnson County, KS.
• Supervised 5-member team. Worked with contractors to determine utility location requirements.
• Located underground power, phone, and cable TV utility lines to guarantee 100% safety and service continuity during installation and construction. Provided 24x7 customer service through rotation in on-call service.

Bs, Information Systems Security, Computer Networking Systems

English Language And Literature, General