I am a customer success leader with top-to-bottom expertise: from defining strategy and presenting to the board or investors, down to hands-on tasks like building CRM systems and creating playbooks. I thrive as a builder and operator in fast-moving environments. With over 13 years of experience developing and managing customer success, professional services delivery, support, and account management teams for B2B SaaS products, I specialize in delivering excellent customer experiences that lead to retention, expansion and high customer satisfaction.Consistently exceeding revenue targets while scaling a team rapidly is a difficult balancing act, but one I have perfected with a repeated, proven process. I anchor strategy on measurable customer value and build a team that obsesses about delivering that outcome. With a background as a teacher with Teach for America, I have a unique skillset to drive coaching and team development as well as customer adoption.