Christopher Belen Email & Phone Number

Windermere, Fl, Us

Curitiba, Paraná, Brasil

PMO LATAM SAP S/4HANA project - Brazil, Argentina e Chile.

Curitiba, Paraná, Brazil

IT consultancy focused on the outsourcing of services, allocation of professionals and project management with the best companies in the world. Company is recognized as one of the largest staffing augmentation companies in the United States.Project Manager (Consultant for Electrolux Brazil) Main Responsibilities:• Responsible for planning, coordinating, and monitoring the IT Solutions activities of the Footprint project (the new Electrolux factory in Brazil), leading IT applications in the development of a new manufacturing plant focusing on Manufacturing, EHS and Corporate Services applications.• Process definition for implementing the DELMIA Apriso manufacturing system (MES) on assembly lines.• Assist the PMO (Project Manager Officer) with all IT projects within Electrolux.• Track & solve any impediments or issues that may occur during the project life cycle.• Provide pre-project cost estimates and secure and assign resources.• Approve schedule deviations.• Resolve and escalate problems within the project organization.• Carry out mapping of IT systems and equipment needed for the new factory; Prepare RFPs and have direct contact with suppliers.

Windermere, Fl - Usa

Consultancy company specialized in providing technical support.Founder & Site Manager – since March 2020 Main Responsibilities:• Responsible for the overall operations of the new TSC (Technical Support Center) extended site in North America. • Support employees within US site in whatever question concerning case handling.• Review, create and improve the business processes.• Follow up activities and coordination of the Extended team operation.• Responsible for competence development.• Responsible to keep the KPI levels within the agreed target set by the customer.• Follow up on weekly performance index and all targets, including quality and lead time.• Help the TSC Support coordinators to achieve the set targets for handling cases. This includes Quality, case handling time, escalations, and handled cases.• Conduct quality and deep audits on other support coordinator’s work to ensure quality levels are maintained.• Follow up statistics according to valid parameters to ensure targets are met.• Actively take part in the development of TSC processes and ways of working; • Drive coordination and knowledge-sharing meetings with the Global team.• Improve and develop the TSC processes to ensure knowledge transfer, quality follow up and continuous improvements in ways of working

Gothenburg, Vastra Gotland - Sweden

Supplier of product information, software, and embedded solutionsGlobal Team lead – since September 2018 Main Responsibilities:• Lead the Global operation of the TSC (Technical Support Center) extended teams located in Sweden, India, and Ukraine.• Coordinate the TSC engineers with pro-active and improvement tasks, improving the complete organization.• Support the Local Coordinators in whatever question concerning case handling.• Review, create and improve the business processes.• Follow up activities and coordination of the Extended team operation.• Responsible for competence development.• Responsible to keep the KPI levels within the agreed target set by the customer.• Follow up on weekly performance index and all targets, including quality and lead time.• Help the TSC Support coordinators to achieve the set targets for handling cases. This includes Quality, case handling time, escalations, and handled cases.• Conduct quality audits on other support coordinators work to ensure quality levels are maintained.• Follow up statistics according to valid parameters to ensure targets are met.• Actively take part in developing of TSC processes and ways of working. • Drive coordination and knowledge sharing meetings with the Global team.• Improve and develop the TSC processes to ensure knowledge transfer, quality follow up and continuous improvements in ways of working.

Gothenburg, Vastra Gotland - Sweden

Line Project Manager for Diagnostic Engineering GTT Volvo AB- Sweden - February 2018 to September 2018 Main Responsibilities:• Assigned by the line organization to lead product projects within Diagnostic Engineering.• Responsible to plan, coordinate and monitor activities throughout the project and report status/risks/issues to the line organization and to AMPM.• Manage project budget within DE.• Provide pre- project cost estimation.• Secure and assign resources.• Approve deviations from time plan.• Resolve and escalate issues to line and project organization.• Initiate additional quality assurance and/or risk mitigation activities, within project scope and budget.• I left the position only because my previous boss became COO in the new segment within Sigma and invited me to take the role as Global team leader

Gothenburg, Vastra Gotland - Sweden

Technical Support Analyst/Engineer – Sweden - January 2017 to February 2018 Main Responsibilities:• Support for Volvo Group´s dealers worldwide through the Argus system within the Technical Support Center (TSC);• Support for busses and trucks related questions about spare parts, Service instructions, Standard times, Special tools, guided diagnostics, among others. Support to Tech Tool content and administration of users on Baldo System.• Actively take part in developing of TSC processes and ways of working.• Conduct quality audits on other support coordinators work to ensure quality levels are maintained.• Achieve the set targets for handling cases. This includes Quality, case handling time, escalations and handled cases

Curitiba, Paraná - Brazil

Main Responsibilities:• Support for Volvo Group´s dealers worldwide through the Argus system within the Technical Support Center (TSC).• Support for busses and trucks related questions about spare parts, Service instructions, Standard times, Special tools, guided diagnostics, among others. Support to Tech Tool content and administration of users on Baldo System.• Actively take part in developing of TSC processes and ways of working.• Conduct quality audits on other support coordinators work to ensure quality levels are maintained.• Achieve the set targets for handling cases. This includes Quality, case handling time, escalations and handled cases.

Curitiba, Paraná - Brazil

Provide technical support and training on bearings to distributors and customers in the region and coordinate the activities of the Technical Training Center.

São José Dos Pinhais, Paraná - Brazil

Global leader in design and manufacture of high-tech glazing for the automotive industry.Process Analyst Jr./ Process Engineering Main Responsibilities:• Keep track of the production Process, aiming to be technical support to the department.• New raw materials development, supplies, and tooling and design new process according to the need of the production line.• Identify and troubleshoot process and make continuous improvement of the production process.

Curitiba, Paraná - Brazil

Main activities: Responsible for processes in the harvester cabin assembly line. Monitoring of production; Chronology/production times; Carrying out engineering changes; responsible for the try-out assembly of new products; Activities associated with the areas of production, product engineering and logistics.

Pinhais, Paraná - Brazil

Principais atividades: Planejamento e controle de manutenções preventivas; liberação de ordens de serviço; verificação de prioridades de trabalho; compra de materiais; seleção de fornecedores; responsável pelo armazenamento e distribuição de EPI’s de segurança; responsável pelos indicadores de manutenção geral, elétrica e manutenção de equipamentos de ar-condicionado além da criação e apresentação do relatório mensal para a gerência.

Master Of Science In Information Management - Project Management, Project Management, With Distinction

Bacharelado Em Engenharia, Mechanical Engineering

Professional Training Program In Lean Manufacturing, Lean Manufacturing

90h