Christopher Belen Email and Phone Number
• Mechanical Engineer graduated from the Federal University of Parana- Brazil, and Master of Science in Information Management - Project Management at University of Arkansas Grantham.• Experienced developed in automobile industry and different job positions that contributed to build a solid technical and business knowledge. Career aimed at maximizing results and minimizing possible issues.• Experience in planning, coordinating, and monitoring IT Solutions activities for the Footprint project (new Electrolux factory), leading IT applications in the development of a new manufacturing plant focusing on manufacturing, EHS and Corporate Services applications.• Process definition for implementing the DELMIA Apriso manufacturing system (MES/MOM) on assembly lines - Industry 4.0• Strong experience in spare parts for busses and trucks, with guided diagnostics, service instructions, aftermarket tools, lean manufacturing and KPI levels working worldwide.• Solid leadership skills, coordinating different teams in countries as Sweden, Ukraine and India. Customer-focused and quality oriented with the main objective to provide the best support. • Great knowledge in SAFE (Scaled Agile Framework) and roles as Scrum Master and Product owner.• Vast experience in updating and/or creating business processes, positively influencing the financial results of the company.• Great experience in project management, leading product projects within Diagnostic Engineering and Lean Manufacturing.• Great expertise in Volvo Trucks aftermarket tools such as Argus, Impact, Glopps, IMS, SAP, VDA/VDB, KOLA, LISA, Baldo, Configurator, Tech Tool, NAMS, among others.
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Product Builds Project LeaderVolvo GroupWindermere, Fl, Us
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Pmo LatamHorse Jun 2024 - PresentCuritiba, Paraná, BrasilPMO LATAM SAP S/4HANA project - Brazil, Argentina e Chile. -
Project ManagerDexian Brasil Feb 2023 - Jun 2024Curitiba, Paraná, BrazilIT consultancy focused on the outsourcing of services, allocation of professionals and project management with the best companies in the world. Company is recognized as one of the largest staffing augmentation companies in the United States.Project Manager (Consultant for Electrolux Brazil) Main Responsibilities:• Responsible for planning, coordinating, and monitoring the IT Solutions activities of the Footprint project (the new Electrolux factory in Brazil), leading IT applications in the development of a new manufacturing plant focusing on Manufacturing, EHS and Corporate Services applications.• Process definition for implementing the DELMIA Apriso manufacturing system (MES) on assembly lines.• Assist the PMO (Project Manager Officer) with all IT projects within Electrolux.• Track & solve any impediments or issues that may occur during the project life cycle.• Provide pre-project cost estimates and secure and assign resources.• Approve schedule deviations.• Resolve and escalate problems within the project organization.• Carry out mapping of IT systems and equipment needed for the new factory; Prepare RFPs and have direct contact with suppliers. -
Operations CoordinatorLombardy Consulting Llc Mar 2020 - Sep 2022Windermere, Fl - UsaConsultancy company specialized in providing technical support.Founder & Site Manager – since March 2020 Main Responsibilities:• Responsible for the overall operations of the new TSC (Technical Support Center) extended site in North America. • Support employees within US site in whatever question concerning case handling.• Review, create and improve the business processes.• Follow up activities and coordination of the Extended team operation.• Responsible for competence development.• Responsible to keep the KPI levels within the agreed target set by the customer.• Follow up on weekly performance index and all targets, including quality and lead time.• Help the TSC Support coordinators to achieve the set targets for handling cases. This includes Quality, case handling time, escalations, and handled cases.• Conduct quality and deep audits on other support coordinator’s work to ensure quality levels are maintained.• Follow up statistics according to valid parameters to ensure targets are met.• Actively take part in the development of TSC processes and ways of working; • Drive coordination and knowledge-sharing meetings with the Global team.• Improve and develop the TSC processes to ensure knowledge transfer, quality follow up and continuous improvements in ways of working -
Global Team LeadSigma Technology Development Ab Sep 2018 - Mar 2020Gothenburg, Vastra Gotland - SwedenSupplier of product information, software, and embedded solutionsGlobal Team lead – since September 2018 Main Responsibilities:• Lead the Global operation of the TSC (Technical Support Center) extended teams located in Sweden, India, and Ukraine.• Coordinate the TSC engineers with pro-active and improvement tasks, improving the complete organization.• Support the Local Coordinators in whatever question concerning case handling.• Review, create and improve the business processes.• Follow up activities and coordination of the Extended team operation.• Responsible for competence development.• Responsible to keep the KPI levels within the agreed target set by the customer.• Follow up on weekly performance index and all targets, including quality and lead time.• Help the TSC Support coordinators to achieve the set targets for handling cases. This includes Quality, case handling time, escalations, and handled cases.• Conduct quality audits on other support coordinators work to ensure quality levels are maintained.• Follow up statistics according to valid parameters to ensure targets are met.• Actively take part in developing of TSC processes and ways of working. • Drive coordination and knowledge sharing meetings with the Global team.• Improve and develop the TSC processes to ensure knowledge transfer, quality follow up and continuous improvements in ways of working. -
Project ManagerSigma Technology Development Ab Feb 2018 - Sep 2018Gothenburg, Vastra Gotland - SwedenLine Project Manager for Diagnostic Engineering GTT Volvo AB- Sweden - February 2018 to September 2018 Main Responsibilities:• Assigned by the line organization to lead product projects within Diagnostic Engineering.• Responsible to plan, coordinate and monitor activities throughout the project and report status/risks/issues to the line organization and to AMPM.• Manage project budget within DE.• Provide pre- project cost estimation.• Secure and assign resources.• Approve deviations from time plan.• Resolve and escalate issues to line and project organization.• Initiate additional quality assurance and/or risk mitigation activities, within project scope and budget.• I left the position only because my previous boss became COO in the new segment within Sigma and invited me to take the role as Global team leader
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Technical Support Analyst/EngineerSigma Technology Development Ab Jan 2017 - Feb 2018Gothenburg, Vastra Gotland - SwedenTechnical Support Analyst/Engineer – Sweden - January 2017 to February 2018 Main Responsibilities:• Support for Volvo Group´s dealers worldwide through the Argus system within the Technical Support Center (TSC);• Support for busses and trucks related questions about spare parts, Service instructions, Standard times, Special tools, guided diagnostics, among others. Support to Tech Tool content and administration of users on Baldo System.• Actively take part in developing of TSC processes and ways of working.• Conduct quality audits on other support coordinators work to ensure quality levels are maintained.• Achieve the set targets for handling cases. This includes Quality, case handling time, escalations and handled cases
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Technical Support Analyst/Engineer (Consultant)Volvo Do Brasil Apr 2013 - Dec 2016Curitiba, Paraná - BrazilMain Responsibilities:• Support for Volvo Group´s dealers worldwide through the Argus system within the Technical Support Center (TSC).• Support for busses and trucks related questions about spare parts, Service instructions, Standard times, Special tools, guided diagnostics, among others. Support to Tech Tool content and administration of users on Baldo System.• Actively take part in developing of TSC processes and ways of working.• Conduct quality audits on other support coordinators work to ensure quality levels are maintained.• Achieve the set targets for handling cases. This includes Quality, case handling time, escalations and handled cases.
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Intern - Technical TrainingNsk Brasil Ltda May 2011 - Mar 2013Curitiba, Paraná - BrazilProvide technical support and training on bearings to distributors and customers in the region and coordinate the activities of the Technical Training Center. -
Process AnalystAmerican Glass Products Do Brasil (Agp Group) Sep 2009 - Mar 2011São José Dos Pinhais, Paraná - BrazilGlobal leader in design and manufacture of high-tech glazing for the automotive industry.Process Analyst Jr./ Process Engineering Main Responsibilities:• Keep track of the production Process, aiming to be technical support to the department.• New raw materials development, supplies, and tooling and design new process according to the need of the production line.• Identify and troubleshoot process and make continuous improvement of the production process. -
Intern - Process EngineeringCase New Holland (Cnh) Mar 2007 - Jan 2008Curitiba, Paraná - BrazilMain activities: Responsible for processes in the harvester cabin assembly line. Monitoring of production; Chronology/production times; Carrying out engineering changes; responsible for the try-out assembly of new products; Activities associated with the areas of production, product engineering and logistics. -
Intern - Maintenance EngineeringComau Do Brasil May 2006 - Mar 2007Pinhais, Paraná - BrazilPrincipais atividades: Planejamento e controle de manutenções preventivas; liberação de ordens de serviço; verificação de prioridades de trabalho; compra de materiais; seleção de fornecedores; responsável pelo armazenamento e distribuição de EPI’s de segurança; responsável pelos indicadores de manutenção geral, elétrica e manutenção de equipamentos de ar-condicionado além da criação e apresentação do relatório mensal para a gerência.
Christopher Belen Education Details
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With Distinction -
Mechanical Engineering -
Lean Manufacturing
Frequently Asked Questions about Christopher Belen
What company does Christopher Belen work for?
Christopher Belen works for Volvo Group
What is Christopher Belen's role at the current company?
Christopher Belen's current role is Product Builds Project Leader.
What schools did Christopher Belen attend?
Christopher Belen attended Grantham University, University Federal Of Paraná - Brazil, Gemba Group Centro De Excelência Lean Sixsigma.
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