Christopher Bertsch Email & Phone Number

Greater Chicago Area

Responsible for all key business functions at Compass Operating Partners including P&L management, business operations, marketing, and staffing. As the preferred operations specialist for Castle Creek Capital, the Compass team consists of several executive-level, independent contractors who work closely with the leadership teams at financial institutions.

Chicago, Illinois, United States

Greater Chicago Area

Responsible for the delivery of enterprise-wide, omni-channel customer service optimization strategies. The team identified high effort customer journeys and married advanced analytics and real-time decisioning infrastructure to create individualized interactions that delivered annualized 8-figure cost reductions and 9-figure incremental loan volume. *.

Business lead for several cross functional teams (Finance, Reporting, Data Warehouse, Credit Bureau Reporting & Customer Service Agent UI) tasked with the first large scale, US implementation of the state-of-the-art Finacle core banking product. Accountable for the full project lifecycle including the creation of thousands of business requirements.

Led a team of operations and analytic professionals tasked with building an efficient Operations organization. Responsible for the identification and delivery of initiatives focused on improving customer conversion rates, implementing a compliance infrastructure and enhancing customer experience.* Mapped and redesigned key processes leveraging Lean.

Managed a team of strategy professionals that delivered several high visibility, high impact projects across multiple divisions of the organization. These projects represented diverse initiatives focused on new business development, mergers and acquisitions, operational strategy and process redesign, talent management, and technology enhancement.

Delivered brand strategies, cost savings, and talent management recommendations while completing rotations in several Discover business units.

Evaluated client credit worthiness by conducting industry research, verifying financial data, analyzing cash flows, credit reports, and tax returns.

Successfully managed the day to day operations of several retail branches, exceeding aggressive sales goals while providing excellent customer service.

Delivered tens of thousands of dollars in cost savings across various departments of the government, by analyzing budgets, identifying waste, and implementing cost saving initiatives.

Mba, Finance, Consulting

Bachelor Or Arts, Finance