Manager, Individual Annuities Operations
Current• Manage operations teams to build and operate efficiently.• Create the vision for teams focused on process and policy improvements, workflow, consistency, and customer service.• Coach Offshore team leaders in applying the vision to their team and in the recruitment and retention of team members.• Responsible for budgeting and expense management for assigned area.• Manage cross-functional process improvement projects including large scale implementations and standardizations.• Sponsor teams who collaborate on actions affecting business practices such as: SOX, procedures, and policy changes.• Lead team responsible for improvement in process design for administrative support, enhanced customer and broker experience and attainment of company growth, persistency, and profit targets.• Lead and participate in systems development and enhancement projects in partnership with other teams.
