Christopher Bibbs Email & Phone Number

Royal Oak, Mi, Us

Roseville, California, Us

Responsible for overseeing the customer journey and driving client success through strategic engagement and alignment with business objectives. Led both the Customer Success and Project Management teams, ensuring seamless collaboration across departments to deliver value and retain clients.- Reorganized the Customer Success team structure and optimized internal workflows, leading to a 50% increase in team efficiency and faster resolution times for customer issues.-Fostered stronger collaboration between Customer Success, Sales, and Engineering teams to align customer feedback with product development.

Palo Alto, Us

Educated teams from executive leadership to individual contributors on product offerings and processes. Oversaw customer journey of multiple teams and helped prioritize competing demands.-Oversaw design and implementation of changes that saved $50k per month through reduced infrastructure costs.-Delivered solutions for multiple concurrent teams with conflicting needs and schedules.-Actively engaged with customers to improve product experience.-Led challenging conversations to align vision of success with internal and external teams.

Columbus, Oh, Us

- Focused on assessing business value and delivering project solutions to meet client objectives.- Streamlined software development processes and reduced costs.- Created unique solutions for client team improvement based on industry, capability, and culture.- Coached delivery lead and product managers.- Managed project team budgets of $2M annually.

Plano, Texas, Us

Led multiple teams working in C# and VB6 in the development of software for the Public Safety sector and K-12 administration. Applications met high-availability demands, as well as strict state and federal conformity standards.- Created release dashboard standard that reduced administrative time and increased transparency.- Developed connectors between business systems saving the company $200k per year.- Worked on VB6 to C# migration of core business technologies.- Initiated standardization of automated build deployment across teams.- Led per-team refinement of sprint and release planning to exploit individual team strengths.

Newbury, Berkshire, Gb

-Led team adoption of Agile and Scrum methodologies, increasing productivity and quality with a reduced team size.-Oversaw daily operation of an 8 person, cross-functional team while reporting to overseas management.-Developed new application infrastructure utilizing Amazon Cloud infrastructure increasing capacity while lower cost to customers.-Introduced use of TDD and other modern development concepts.-Maintained legacy application while providing customer migration path to go-forward product, thereby retaining customers and decreasing maintenance costs.-Served as key contact for multiple products to customer care offices located in North America and Europe.

Detroit, Mi, Us

-Coordinated technology-specific team of 12 developers located both locally and in remote office.-Managed the waterfall development of 5 versions of QALoad.-Wrote requirements and design papers in compliance with CMMI Level 2.-Led team modernizing a key component from VB6 to C# with .NET, improving customer perception while expanding capabilities.

Detroit, Mi, Us

-Led development of new custom language for key product.-Provided on-site product and special project support for critical customer accounts.-Developed and maintained cross-platform C libraries and executables for performing all aspects of HTTP communication.-Developed and maintained UNIX-based applications.-Maintained and expanded MFC applications.-Administered various Web servers in support of product development and quality control functions.