Leading a team of Technical Account Specialists focused on helping customers succeed by optimizing product and workflow usage, delivering value through upskilling and working towards established outcomes.Work with my team to minimize customer downtime, find innovative solutions and ensure the customers technical account health.Primary ResponsibilitiesWorked with leadership to create yearly OKRs, KPI’s, goals, and strategic vision.Create guidance for on identifying ways to improve customer NPS, adoption, and engagementWork with other leaders and groups to ensure alignment between, TAM, Sales, CSM, and Product SupportKey AchievementsCo-Led internal team to create process for re-use of and sharing of content and implemented a CMS helping reduce effort by TAS globally.Increased team engagement scores from 79 to 89 during tenure.

Selected to create the new Industry Standards and Escalation team with a mandate to enable all support specialists within Autodesk to deliver better customer outcomes and drive alignment between product and support teams to address customer needs.

Provide reactive and proactive support for Enterprise and Major accounts. Primary focus on the Vault family of products and supporting technologies (Microsoft SQL Server, Microsoft IIS, and Windows server operating systems.) Activities include developing, testing and implementing migration and disaster recovery plans as well as custom documentation and utilities.Selected in 2019 to be part of the emerging leaders program, a group of 60 individuals chosen from 7,000+ employees that were identified as high potential.

Primary Responsibilities•Technology liaison and administrator of all servers and systems for Plante Moran Financial Advisors (PMFA), the Firm's wealth management group, consisting of 250 employees and 9 billion dollars of assets under management.•Primary administrator for the Firm’s seven server exchange installation with more than 3,000 objects. Responsible for patching, routine maintenance and all special projects including: mobile device software integration, third party compliance integration and capacity planning.•Member of a four person team responsible for the administration of a datacenter with more than 450 physical and virtual machines and 500TB of SAN storage supporting more than 2,000 users.Key Achievements•Technical and Project lead for implementation of Client facing internet portal for 400+ clients to view on demand personal wealth reporting.•Participated in internal compliance audits and external SEC audits for wealth management group.•Implemented new software and business processes for ProjecTemps business unit that reduced new job setup times from 8-20 hours to less than one hour, saving more than 2,000 hours per year, and allowed the group to triple in size in less than two years.•Designed, implemented, and conducted yearly tests on disaster recovery plan for nine critical wealth management group business servers including: offsite hot site, real time RPO and one hour RTO.•Directed project to consolidate all firm passwords from an encrypted word document to a secure web based system with audit and provisioned access capabilities. •Assisted SQL DBA in creating and monitoring SQL backup jobs and SSIS packages. Built and decommissioned instances of SQL and SSRS. Helped maintain health and patch level of more than 30 instances of SQL including one clustered instance.

Primary Responsibilities•Acted as technical client manager and primary system administrator for company's largest client which consisted of 30 servers, 150 end users and over $20 million in annual sales. •Acted as IT director for multiple clients. Was responsible for the represented client’s IT budgets, project management, task delegation and coordination.Key Achievements•Course-corrected a major system upgrade at multi-million dollar enterprise client. Directly responsible for the implementation, setup, and maintenance of the main production application for the client. •Assisted in the creation and design of company documentation standards.