Christopher B. Lund, Edd, Mba, Pmp Email & Phone Number

Jacksonville, Fl, Us

Phoenix, Arizona, United States

- Acting chief of staff for CEO-driven corporate initiatives, including analytics and success metrics. - Established foundations for developing departments within a rapidly growing start-up.- Primary focus organic growth while integrating multiple acquisitions in a ~$300M revenue 2.5-year-old private equity backed 1800-employee company. - Creation, coordination, execution, and oversight of numerous transformational simultaneous organic growth initiatives and strategies.- Key stakeholder management and relationship building to create a culture of collaboration focused on achieving shared goals via standardized metrics.- Leverage internal SMEs by developing an Internal Growth Engine doctor support and development program to enhance individual doctor skills and productivity.

Leading the NetSuite Technology Consulting PMO, central to Eide Bailly’s growing specialty technology service division. Focused on the consulting and implementation of leading technology solutions; recognized Top 5 Global Oracle NetSuite Solution Provider, 4x NetSuite Partner of the Year, Salesforce Gold Consulting Partner, Microsoft Gold Cloud Partner, top-tier Boomi integration partner, and a leading full-stack data analytics provider.Key Duties• Oversight of all technology projects involving NetSuite group and inclusive of analytics, ERP, Salesforce, Boomi, and Advisory services• Collaboration of internal/external sr management, consulting and dev teams, direct reports, and contractors ensuring project success• Process creation/utilization, through various change, project, and program management methodologies to flexibly support employee execution• Oversight of client billing, time and invoice reconciliations, and on-time payments• Oversight of effective communication regarding project scope, schedule, budget, risks, mitigation strategies, status, and expectations• Optimization of billables while forecasting resources, skill supply, and demandKey Components• Accountability- Demonstrate reliability by setting/meeting deadlines and goals, escalating as needed to resolve issues and achieve goals• Global Collaboration- Utilization of global resources and a diverse, highly skilled team• Communication- Excellent verbal/written communication, presentation, and listening skills• Influencing- Assertive and diplomatic, self-directing, able to manage up/down the organization with influence; comfort challenging ideas for productivity and growth• Innovation & Creativity- Dynamic thinking and problem solving to generate new ideas and processes; pursuit of challenges as avenues of opportunity• Mentoring- Development of current and future leaders through advocating for process and project management principles

• Oversees all aspects of project management associated with course and program development• Holds direct reports accountable through proformance management processes• Coaches, mentors, asissts in the professional development of project managers• Leads cooperative efforts among university senior management and faculty to improve process and procedure efficiency• Developed effective policies, processes and procedures for project management systems and tools to ensure systems accurately reflect statuses of 150+ simultaneous projects• Supervises all phases of the project life cycle within Academic Programs• Managed 12 direct report managers embedded within each of WGU’s 5 colleges; IT, Health Care, Business, General Education, and Teachers College• Communicates and coordinates effectively with numerous stakeholders, individuals, and teams within WGU

Provo, Utah Area

• Lead a PMO that simultaneously managed up to 153 project collaborations between 3 IT/business project teams • Represented $150m Field Service org in weekly Customer Advisory Board and Executive Steering Committee Meetings• Led 50+ person Field Service Steering Committee to establish long term vision and optimize buy in from cross functional departments• Instigated standardization of technician vehicle load-out resulting in reduced return trips (-9%), increased upselling (+14%) resulting in a net gain of ~$1.1m annually• Managed $10m budget for Home Damage Team while increasing employee efficiency by 38% by aligning technology, incorporating cross departmental training/feedback and standardizing processes • Facilitated new product development to control costs and target specific customer segments• Led an IT project to re-implement Click scheduling software saving the company ~$4m annually• Developed and implemented bonus/compensation plans for 1,200+ Field Service and Home Damage employees resulting in increased productivity and employee buy-in; gains in tech speed, efficiency, and accuracy resulted in faster service times, a better customer experience and ~$2.3m annual savings• Implemented market based segmentation for 200+ districts that provided tiered SLA’s for sales and service organizations. • Implemented customer profiling and increased sales (6%) and service efficiency (8% reduction in return trips) by tailoring customer experiences • Implemented third party subcontractor programs resulting in a 13% reduction in service times • Established and administered video conferencing for 1,000+ people resulting in a 63% reduction in travel expenses

Clearfiled, Utah

• Drove operational planning and successful execution for doubling product line manufacturing capacity to exploit market growth opportunities and at the same time cut corresponding manufacturing costs in half• Led core teams of marketing, operations, logistics and product development• Managed millions of dollars of inventory across multiple manufacturing and distribution centers• Oversaw training programs and provided management training on supply chain management, project management and system development• Structured and negotiated supplier contracts that increased gross profit margin by 12%• Reduced inventories by 30% while improving fill rates 35% and cutting operational lead times in half

Salt Lake City, Utah

• Developed, reviewed, revised employee handbook, policies, and procedures• Daily training for front line employees to maintain compliance and safety• Provided oversight in process improvement and program development• Contract negotiation between production company and vendors• Managed 25 to 50 employees on a daily basis• Handled employee pay and various expenses• Developed and maintained annual and quarterly operating and capital budgets• Actively involved member of union compliance and OSHA committees through which policies, procedures, and processes and reviewed and improved• Expanded marketing presence resulting in a 25% increase in net profit

Doctor Of Education - Edd, Learning And Organizational Change

Stanford Innovation And Entrepreneurship Graduate Certificate

Masters Of Business Administration, Mba

Project Management Professional Certificate, Pmp

Bachelor Of Science (Bs), Industrial And Organizational Psychology