Christopher Mayfield Email & Phone Number

Columbus, Ohio Metropolitan Area

- Administratively responsible for 100+ employees including managers, line supervisors, dispatchers, and call takers; bound by multiple collective bargaining agreements.- Oversees operational policy development.- Serves on the Franklin County CIT steering committee. - Oversees basic training and advanced training- Supports the Right Response Unit in.

Columbus, Ohio Metropolitan Area

- Researched and implemented LEAN principles to drive efficiency in the comm center resulting in improved 911 and non-emergency answer times- Responsible for HR functions including performance appraisals, conflict resolution, timekeeping, training, internal investigations, and citizen complaints- Established a Division-wide Quality of Working Life.

Columbus, Ohio Metropolitan Area

- Responsible for onboarding all new Comm Center employees - Maintained and updated lesson plans and training curriculum for all new hires- Instructed new hires in a classroom setting- Co-authored the Comm Center training manual - Developed training curriculum for the first class of 911 emergency call takers, which was a new civil service classification

Columbus, Ohio Metropolitan Area

- Answered and processed 911 and non emergency calls for service- Prioritized 911 and non emergency calls for service and dispatched responders- Coached dozens of new hires in a one on one setting- Participated in countless planned and unplanned large scale events including the Arnold Sports Festival and Presidential visits- Served as chair of the Quality.

Bachelor Of Science, Public Administration

Minor in HR Management.

Education record

Education record