Christopher Mayfield Email & Phone Number

Columbus, Ohio Metropolitan Area

- Administratively responsible for 100+ employees including managers, line supervisors, dispatchers, and call takers; bound by multiple collective bargaining agreements.- Oversees operational policy development.- Serves on the Franklin County CIT steering committee. - Oversees basic training and advanced training- Supports the Right Response Unit in collaboration with Public Health, Police, and Fire; approves and develops policies and workflows. - Meets regularly with cabinet level City officials; provides insight; develops reports; responds to inquiries. - Leads projects; develops policies and workflows; identifies training opportunities. - Responsible for HR functions such as; recruiting; training; timekeeping; applicant screening, and labor relations.

Columbus, Ohio Metropolitan Area

- Researched and implemented LEAN principles to drive efficiency in the comm center resulting in improved 911 and non-emergency answer times- Responsible for HR functions including performance appraisals, conflict resolution, timekeeping, training, internal investigations, and citizen complaints- Established a Division-wide Quality of Working Life committee to drive employee engagement and satisfaction; Responsible for administrative functions of the committee including organizing committee elections, soliciting and vetting topics, running meetings, and delegating projects- Developed employee awards and recognition policy for the Emergency Communication Center- Researched Shotspotter and provided input that police executives and city officials used to create CPD’s Shotspotter response policy- Responsible for design and acquisition of new uniforms for the emergency communication center - Spooled up and operated the back up comm center during COVID-19- Frequent participant in community outreach events

Columbus, Ohio Metropolitan Area

- Responsible for onboarding all new Comm Center employees - Maintained and updated lesson plans and training curriculum for all new hires- Instructed new hires in a classroom setting- Co-authored the Comm Center training manual - Developed training curriculum for the first class of 911 emergency call takers, which was a new civil service classification

Columbus, Ohio Metropolitan Area

- Answered and processed 911 and non emergency calls for service- Prioritized 911 and non emergency calls for service and dispatched responders- Coached dozens of new hires in a one on one setting- Participated in countless planned and unplanned large scale events including the Arnold Sports Festival and Presidential visits- Served as chair of the Quality of Working Life Committee - Founding member of the Central Ohio Critical Incident Stress Management Team

Bachelor Of Science, Public Administration

Minor in HR Management.

Education record

Education record