• Oversee a 10 international team of engineers and QA specialists.• Scrum master tasked with keeping bi-weekly sprints on track with project management software• Successful deployment of 10 protocols to over 41K members with a monthly revenue stream between 150K and 250K.• Product Owner and domain expert• Analytics gathering for CEO showing weekly statistics of member usage, error rates, and ticket status

• Processed all incoming projects from the sales team bridging the gap between sales and production• Initiated RFP/RFQ from outside services and material vendors. • Managed production staff.

• Provided daily support to over 15 clients, and a production staff of 15, on the completion of all projects and addressed production issues.• Helped to train and mentor 2 new Customer Service staff members. • Estimated over 100 projects in a month per the specifications acquired by the sales team.• Provided customer service and sales support to 3 Fortune 100 clients (State Farm Insurance, Archer Daniels Midland (ADM) and Caterpillar • Worked with clients and production staff to run projects in most efficient manner making sure that costs stayed in line with estimates. • Software used: Microsoft Office Suite.

• Implemented estimating and job control MIS system, trained 10 employees (entire customer service staff, production and sales department) on newly implemented system. Point of contact to resolve issues for MIS system.• Provided customer service and sales support to 4 Fortune 500 clients (State Farm Insurance, Archer Daniels Midland (ADM), Caterpillar and McGraw Hill Education. • Executed and managed an inventory control on hundreds of SKU’s for McGraw Hill which accounted for over $50,000 in revenue.• Software used: Microsoft Office Suite.