Christopher Bohn Email & Phone Number

San Francisco, California, United States

• Multi-faceted role responsible for customer, Lugger, retailer, and Operational support for an on-demand moving company. Maintained customer and client satisfaction by using software expertise to answer and problem.
• 10,000+ customer/client cases resolved via email, chat, phone, social media, and SMS support.
• Managed 6,500+ successful Luggs using real-time analysis and problem solving.
• Achieved world-class customer satisfaction ratings for over 90% of interactions.

Marietta, GA

Maintained key client satisfaction as a direct liaison for most major real estate and mortgage companies using the CINC CRM platform. Played a key role in client launch, client training, and account management. Handled client escalations and issue troubleshooting, including churn to meet company goals. * Maintained a client list of 150+ with yearly revenue.

Kennesaw, GA

• Maintained key client satisfaction as a direct liaison for a global list of companies including CBS Radio, Spotify, Pandora, NPR, ESPN Radio, and many more. Played a key role in client contract negotiation and signing.
• Saved more than $80,000 in overhead costs by successfully taking on additional responsibilities and overseeing teams while generating $3M+ in annual revenue.
• Increased client retention rate to 90% through effective communication on product enhancements and ensuring support teams are highly trained to best serve clients.
• Authored the business processes, training programs, and sales scripts still in use. Sought after by all departments as an advisor regarding processes and best practices.

Kennesaw, GA

• Led a team of three Sales Support Specialists in managing day-to-day contacts with clients running online media campaigns. Engaged senior and executive management in client response, and generated sales leads for local.
• Successfully oversaw the Sales Support Team during Triton’s acquisition of Enticent, assuming many different roles and duties to facilitate a smooth transition.

Kennesaw, GA

• Created advertisement campaigns that included copywriting, graphics, and administrative software for online campaigns. Increased brand awareness and revenue for media clients.
• Promoted to Sales Support Manager during the Triton acquisition of Enticent due to extensive experience, product knowledge excellence, and superb leadership skills.
• Expanded client base from five clients to several thousand in less than ten years.

Kennesaw, GA

• Collaborated closely with the CEO and COO while creating revenue opportunities through advertising campaigns to rewards club members. Oversaw programs for cost-per-click and cost-per-acquisition efforts.
• Transitioned into Sales Support when Planet Jam Media Group became Enticent.

Kennesaw, GA

• Developed and maintained relationships with major record label executives to promote new music artists.
• Wrote advertising copy and designed web-based marketing campaigns.

Kennesaw, GA

• Created and posted engaging online content to produce member participation on rewards websites
• Uploaded music files using FTP server, created graphics, and wrote copy for use with surveys, trivia, bonus codes, special offer coupons and featured URL’s

Kennesaw, GA

• Directly responsible for answering customer emails and calls to assist with problem solving, customer support of members and customer support of radio station personnel