Christopher Borton Email and Phone Number
Christopher Borton's Location
Denver Metropolitan Area, United States, United States
Christopher Borton's Contact Details
Christopher Borton work email
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Christopher Borton personal email
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Christopher Borton phone numbers
About Christopher Borton
I’m well-versed in negotiations, planning and development, relationship management, operations, and logistics coordination and scheduling. I believe managers should spend 60% of their time with their direct reports. I also think a manager is only as successful as their team. Communications is important but listening is even more important. I have high expectations for my results. I am confident in my ability to produce, and while I prepare for the worst, I do the work necessary to tilt the odds so that the best will happen. I like learning on the job and realize that making mistakes is part of the game. I find that my professional growth is based on what I study, both directly and indirectly related to work.
Christopher Borton's Current Company Details
Christopher Borton Work Experience Details
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Senior Director, North America Applications And Technical SupportSciex Jul 2020 - PresentFramingham, Ma, UsI am responsible for a team of approximately 55 scientists who drive pre and post-sales support for the complete Sciex product portfolio across all markets. I ensure the applications team and resources align seamlessly with the Regional Sales and Marketing teams to support achievement of commercial goals, including, increasing market visibility, capturing market share and exceeding growth targets. Further, I organize all post-sales customer support for applications, workflows and software. This includes training of customers, troubleshooting customer problems, key account support and escalation support. A key part of my role is to establish key performance indicators to assess pre-sales and post sales performance. I drive the business through exceptional leadership skills, championing a culture of continuous improvement, and leading across the team and functions to reach optimum performance.
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Director North America Applied Markets Application Support And Customer ExperienceSciex Jan 2018 - Jul 2020Framingham, Ma, UsI am responsible for a team of scientists who drive pre- and post-sales scientific support for SCIEX LCMS products for the Food, Environmental, Toxicology and Clinical markets. In this role I am responsible for organizing presales support in a collaborative manner with the sales team to drive successful market sales goals, monthly. Further responsibilities are organization of presales technical marketing activities in collaboration with the Americas marketing team. I ensure full engagement of the sales funnel for markets listed and alignment of resource from the applications team to achieve growth targets. I organize all post-sales support applications activities including training of customers, key account support and escalation support. The post-sales support leadership includes the following crucial activities for all markets in North America:• Establish and management of key performance indicators (KPIs)for post-sales support effectiveness. This covers field support and technical support for all markets within North America.• Leadership of overall customer experience KPIs in conjunction with the service teams• Implementation of customer experience development plans and participation in future customer experience planning with the global customer experience teams.
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Director, Sciexlabs Applied Methods R&DSciex Mar 2017 - Jul 2020Framingham, Ma, UsResponsibilities- Ensure that applied market projects are completed on time and on budget by SciexLabs team- Provide technical oversight and guidance to projects during their development- Work with business unit to create impactful methods that can provide instrument pull throughAchievement:- On time launch of 5 methods and 2 MS/MS spectral libraries in 2017- Team produced 6M dollars of instrument pull through using the pesticide residue vMethod created by SciexLabs
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Director, Customer Support Operations, AmericasSciex Feb 2015 - Jan 2018Framingham, Ma, UsResponsibilitiesSales support for food and environmental market segment, America's customer support processes, America's customer training programAchievements- Achieved 72% sales demo win rate for the food and environmental market by focusing on key application development resulting in 4.4M in revenue for 2015.- Drove TPI action within scope and timelines for internal customer support process using current in house tools that provided all teams more complete customer history profiles.- Maintained team's customer net promoter score of 68 for all phone and email support cases for the third year in a row.- Implemented biweekly funnel analysis and detailed project action plan for each employee, resulting in a 6% YOY improvement in associate engagement scores- Contributed to marketing objectives by established detailed action plan process for team resulting in 6 technical notes, 3 peer reviewed papers, and 2 customer collaboration papers for 2015
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Sr. Manager, Application SupportSciex Feb 2010 - Feb 2015Framingham, Ma, UsResponsibilitiesSales support for food and environmental market segment, Manage customer support for food and environmental market using a team of 5Manage technical team of 11 supporting all customer application and software needsAchievements - Implemented automated customer survey process using Salesforce.com and Qualtric resulting in a 300% increase in customer response rate and 5 hr/week reduction in process management time.- Established net promoter score and first contact resolution survey questions which created a baseline metric for measuring customer success.- Developed daily dashboards for the global application team ahead of schedule using Salesforce.com giving team metrics to make decisions on level loading and utilization.- Create and drove implementation of new global employee time tracking process using Salesforce.com and Cronsight providing management real time team utilization metrics. All completed on time, on budget, and on scope.
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Staff Technical Support SpecialistApplied Biosystems Dec 2007 - Mar 2010Waltham, Ma, UsResponsibilitiesApplications and software specialist supporting all small molecule applicationsFocus on environmental testing applicationsLead software specialist for customer data reporting. Assist technical resources for future sales and development of products for Applied Biosystems/MDS Analytical Technologies.Achievements:- Designed 43 custom report templates for customers to use in data reporting all on time and in scope in 2009 -
Staff Field Application SpecialistApplied Biosystems Dec 2004 - Dec 2007Waltham, Ma, UsAs a technical applications expert for triple quad and Qtrap platforms, I provided training and application development assistance to our customers on site in their laboratory. My role also required the responsibilities of giving technical presentations at sales meeting and road shows as well as technical application development for marketing purposes.
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Senior ChemistSunstar Rocky Mountain Feb 2004 - Dec 2004Serve as technical expert for LC/MS/MS projectsAct as lead chemist for all specialty analytical projects. These responsibilities include development of new assays, validation and implementation of newly approved methods. Coordination of daily lab operations, data review and reporting, troubleshooting of analytical instrumentation, and customer support.
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Research Associate IiiArray Biopharma Jul 2002 - Feb 2004Boulder, Co, UsServed as the Lead Metabolism Scientist for one of Array Biopharma’s internal Oncology Drug Discovery ProjectsDeveloped quantitative bioanalytical methods for the determination of drug concentrations in a variety of matrices. This work included methods for the identification of metabolites.Provided structural identification information needed for SAR optimization and development of drug candidatesConfirmed identity and purity of multiple sets of lead generation library compounds using LC/MS and GC/MS techniques.Developed and implemented analytical methods for the determination %ee (enantiomeric excess) of chiral drug candidate using UV/PDA and Circular Dichroism detectorsProvided non-standard chromatography assays, which included reverse phase, normal phase, ion exchange, GPC, and ion pairing method development.Served as the technical lead scientist for all tandem mass spectrometry instruments. -
ChemistPrivate Consultant Apr 2002 - Jul 2002Achieve installation and implementation of complete analytical method for explosives and perchlorate using LC/MS/MS techniques on time and within budget. My responsibilities included validation of analytical and preparatory methods, training of staff, and drafting of SOP’s.
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ChemistSevern Trent Laboratories/Acculabs Jan 1999 - Apr 2002Developed quantitative environmental methods for the determination of contaminate concentrations in ground water and soil samples using LC/MS/MS and GC/MS techniquesDeveloped sample prep methods for the extraction of contaminates from ground water and soil samplesProvided structural information for unknowns in a variety of matrices.Conducted routine analysis; 8321M, 8330, 8270, 8151Created SOP’s for all new analytical methods developed
Christopher Borton Skills
Lc Ms
Chromatography
Customer Satisfaction
Mass Spectrometry
Hplc
Process Improvement
Team Management
Analytical Chemistry
Customer Experience
Validation
Pre Sale Support
Drug Discovery
Laboratory
Assay Development
Biotechnology
Chemistry
Life Sciences
Protein Chemistry
Laboratory Automation
Gc Ms
Glp
Gas Chromatography
Molecular Biology
Fda
Bioanalysis
Lims
Hardware Diagnostics
Lifesciences
Time Management
Customer Support
Post Sales Support
Survey Research
Lean Management
Lean Tools
Laboratory Skills
Christopher Borton Education Details
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Drake UniversityChemistry
Frequently Asked Questions about Christopher Borton
What company does Christopher Borton work for?
Christopher Borton works for Sciex
What is Christopher Borton's role at the current company?
Christopher Borton's current role is Senior Director, North America Applications and Technical Support at SCIEX.
What is Christopher Borton's email address?
Christopher Borton's email address is ch****@****iex.com
What is Christopher Borton's direct phone number?
Christopher Borton's direct phone number is +130320*****
What schools did Christopher Borton attend?
Christopher Borton attended Drake University.
What are some of Christopher Borton's interests?
Christopher Borton has interest in Children, Education, Environment, Mountain Bike Endurance Racing, Animal Welfare.
What skills is Christopher Borton known for?
Christopher Borton has skills like Lc Ms, Chromatography, Customer Satisfaction, Mass Spectrometry, Hplc, Process Improvement, Team Management, Analytical Chemistry, Customer Experience, Validation, Pre Sale Support, Drug Discovery.
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