Christopher Borton Email & Phone Number

Framingham, Ma, Us

I am responsible for a team of approximately 55 scientists who drive pre and post-sales support for the complete Sciex product portfolio across all markets. I ensure the applications team and resources align seamlessly with the Regional Sales and Marketing teams to support achievement of commercial goals, including, increasing market visibility, capturing market share and exceeding growth targets. Further, I organize all post-sales customer support for applications, workflows and software. This includes training of customers, troubleshooting customer problems, key account support and escalation support. A key part of my role is to establish key performance indicators to assess pre-sales and post sales performance. I drive the business through exceptional leadership skills, championing a culture of continuous improvement, and leading across the team and functions to reach optimum performance.

Framingham, Ma, Us

I am responsible for a team of scientists who drive pre- and post-sales scientific support for SCIEX LCMS products for the Food, Environmental, Toxicology and Clinical markets. In this role I am responsible for organizing presales support in a collaborative manner with the sales team to drive successful market sales goals, monthly. Further responsibilities are organization of presales technical marketing activities in collaboration with the Americas marketing team. I ensure full engagement of the sales funnel for markets listed and alignment of resource from the applications team to achieve growth targets. I organize all post-sales support applications activities including training of customers, key account support and escalation support. The post-sales support leadership includes the following crucial activities for all markets in North America:• Establish and management of key performance indicators (KPIs)for post-sales support effectiveness. This covers field support and technical support for all markets within North America.• Leadership of overall customer experience KPIs in conjunction with the service teams• Implementation of customer experience development plans and participation in future customer experience planning with the global customer experience teams.

Framingham, Ma, Us

Responsibilities- Ensure that applied market projects are completed on time and on budget by SciexLabs team- Provide technical oversight and guidance to projects during their development- Work with business unit to create impactful methods that can provide instrument pull throughAchievement:- On time launch of 5 methods and 2 MS/MS spectral libraries in 2017- Team produced 6M dollars of instrument pull through using the pesticide residue vMethod created by SciexLabs

Framingham, Ma, Us

ResponsibilitiesSales support for food and environmental market segment, America's customer support processes, America's customer training programAchievements- Achieved 72% sales demo win rate for the food and environmental market by focusing on key application development resulting in 4.4M in revenue for 2015.- Drove TPI action within scope and timelines for internal customer support process using current in house tools that provided all teams more complete customer history profiles.- Maintained team's customer net promoter score of 68 for all phone and email support cases for the third year in a row.- Implemented biweekly funnel analysis and detailed project action plan for each employee, resulting in a 6% YOY improvement in associate engagement scores- Contributed to marketing objectives by established detailed action plan process for team resulting in 6 technical notes, 3 peer reviewed papers, and 2 customer collaboration papers for 2015

Framingham, Ma, Us

ResponsibilitiesSales support for food and environmental market segment, Manage customer support for food and environmental market using a team of 5Manage technical team of 11 supporting all customer application and software needsAchievements - Implemented automated customer survey process using Salesforce.com and Qualtric resulting in a 300% increase in customer response rate and 5 hr/week reduction in process management time.- Established net promoter score and first contact resolution survey questions which created a baseline metric for measuring customer success.- Developed daily dashboards for the global application team ahead of schedule using Salesforce.com giving team metrics to make decisions on level loading and utilization.- Create and drove implementation of new global employee time tracking process using Salesforce.com and Cronsight providing management real time team utilization metrics. All completed on time, on budget, and on scope.

Waltham, Ma, Us

ResponsibilitiesApplications and software specialist supporting all small molecule applicationsFocus on environmental testing applicationsLead software specialist for customer data reporting. Assist technical resources for future sales and development of products for Applied Biosystems/MDS Analytical Technologies.Achievements:- Designed 43 custom report templates for customers to use in data reporting all on time and in scope in 2009

Waltham, Ma, Us

As a technical applications expert for triple quad and Qtrap platforms, I provided training and application development assistance to our customers on site in their laboratory. My role also required the responsibilities of giving technical presentations at sales meeting and road shows as well as technical application development for marketing purposes.

Serve as technical expert for LC/MS/MS projectsAct as lead chemist for all specialty analytical projects. These responsibilities include development of new assays, validation and implementation of newly approved methods. Coordination of daily lab operations, data review and reporting, troubleshooting of analytical instrumentation, and customer support.

Boulder, Co, Us

Served as the Lead Metabolism Scientist for one of Array Biopharma’s internal Oncology Drug Discovery ProjectsDeveloped quantitative bioanalytical methods for the determination of drug concentrations in a variety of matrices. This work included methods for the identification of metabolites.Provided structural identification information needed for SAR optimization and development of drug candidatesConfirmed identity and purity of multiple sets of lead generation library compounds using LC/MS and GC/MS techniques.Developed and implemented analytical methods for the determination %ee (enantiomeric excess) of chiral drug candidate using UV/PDA and Circular Dichroism detectorsProvided non-standard chromatography assays, which included reverse phase, normal phase, ion exchange, GPC, and ion pairing method development.Served as the technical lead scientist for all tandem mass spectrometry instruments.

Achieve installation and implementation of complete analytical method for explosives and perchlorate using LC/MS/MS techniques on time and within budget. My responsibilities included validation of analytical and preparatory methods, training of staff, and drafting of SOP’s.

Developed quantitative environmental methods for the determination of contaminate concentrations in ground water and soil samples using LC/MS/MS and GC/MS techniquesDeveloped sample prep methods for the extraction of contaminates from ground water and soil samplesProvided structural information for unknowns in a variety of matrices.Conducted routine analysis; 8321M, 8330, 8270, 8151Created SOP’s for all new analytical methods developed