Head Of Customer Lifecycle & Feature Adoption | Amazon Business
CurrentLead a cross-functional team of global Marketers and Product Managers to launch international lifecycle and feature improvements for Amazon's B2B Customers.Constructed the Lifecycle Framework for Amazon Business Worldwide, segmenting customers based on spend behavior and business profiles to deliver tailored strategies for increasing spend per account and utilization of key features. Lead product roadmap and prioritization discussions for 10+ strategic features for B2B Customers, balancing level of effort with estimated financial impact to maximize value. Continuously identify new high-value actions within the customer journey and quantify the incremental value of those actions to drive downstream impact and improve Customer engagement.Own weekly, monthly, and quarterly business reviews with VPs, Finance Partners, and external stakeholders that cover overall performance, pacing to goals, customer opportunities, and new initiatives to increase customer engagement, adoption, and utilization of new features.