Christopher Brack Email & Phone Number

Livonia, Michigan, United States

Livonia, Michigan, United States

Livonia, Mi

Interview and research clients’ needs and communicate information to project team.Draft, edit and validate requirements document.Serve as main point of contact during implementation process.Lead client meetings to determine deadlines, resolve concerns and provide updates.Partner with application consultants during configuration and testing to resolve client concerns.Educate clients on the best practices in deployment and implementation of our software.Conduct web-based and on-site customer solution training workshops or software support, by request.Assist clients with software testing along with roll out and go-live activities such as data loads and system initialization.Learn aspects of labor laws and how they affect employers and their employees.Attend internal product seminars and complete online training to remain up to date on WFS products and services.

Livonia, Mi

Configure EmpCenter, which includes setup functions, screen layouts, workflows and calculations, according to detailed customer specifications.Write complex formulas that leverage mathematical and/or programming skills.Perform unit and system testing of configured application.Collaborate with team members to complete project assignments by set deadlines.Provide configuration training to clients, as needed.Assist clients with data load and system initialization for go-live activities.Responsive and follows through on customer requirements in a professional and timely manner.

Warren, Mi

Implement all hardware and software installations of the product. Coordinate the communication between multiple departments to ensure proper implementation.Train clients on the product.Develop the training manual and training videos for the software using Adobe Captivate.Attend and work sales conferences to help promote the software.Train internal employees to help increase knowledge of the product.Develop the training outlines and ensure the quality of the training being performed for clients.Test and perform quality assurance testing on the software product and inform the Programming department and upper management of the findings.

Troy, Mi

Warren, Mi

Audited accounts to ensure correct pricing was applied.Processed reconsignments and will calls by customer’s request.Manually entered complex rates for customers with special pricing.Handled real-time corrections for the collection’s department.

Bachelors Of Science, Information Technology, 3.7

Education record

High School Diploma