* Manage operations teams for Comcast Technology Solutions' Syndication Platform. * Drive core product and platform improvements using modern Data Science and Machine Learning approaches. * Work with customers and partners throughout North America and Western Europe to drive operational improvement and reduce cost. * Direct tool and data roadmaps to better diagnose customer issues and solutions.

Manages the end-to-end Technical Integration and Operational Readiness organizations in support of Syndication Partners as they on-board to Comcast's flagship video and data platforms. Oversees Comcast's Data Engineering and Analytics Practice focused on creating the best possible customer experience.

* Lead multiple software engineering teams focused on delivering operational intelligence, data visualization, operational tooling and outage recovery / mitigation tools.* Managed resources in Philadelphia, Ukraine and India.* Technical SME for Comcast's software syndication strategy. (How we enable our platforms to serve more than just Comcast's customers.)

As the Production Services Lead on Comcast's Next Generation Video team; * Responsible for the timely detection and remediation of abnormal conditions impacting our next-generation video and application delivery platform.* Oversees the operational support / "on-boarding" of new products and services. Responsible for ensuring the appropriate relationships, technologies, methods and procedures are in-place for optimal service availability. * Leads the architecture, development and implementation of innovative service delivery monitoring and operational intelligence software strategies for Comcast's X1 Platform services.* Responsible for continuous process improvement and after action reviews

Incident Management Program Creation: Responsible for defining and implementing an Incident Response and Management function including a 24x7 operations center. Key focus areas include IT Event, Incident and Problem Management and continual process improvement.- Oversees a team of 14 off-shore resources and three on-site resources which provide first-level support for CCP's production systems and services. - Responsible for defining standardized processes and procedures for teams to follow in the resolution of incidents. - Developed innovative monitoring solutions for bleeding-edge service delivery components.

- Responsible for leading engagement teams, providing coaching and development to staff, and the day-to-day delivery of client engagements. - Responsible for providing internal training to new hires and experienced employees at a local and national level. - Worked closely with clients to identify technology-specific threats and vulnerabilities, provide recommendations and manage the implementation of solutions. - Conducted attack and penetration tests against client internal and external networks to assess security controls in place, exploit weaknesses and highlight opportunities for enhancement. - Responsible for interfacing with all levels of client management on both the business and IT side of clients during the execution of engagements and tailoring communications accordingly. - Served on the PwC Payment Card Industry core team. Responsible for developing thought leadership and execution methodologies.

- Responsible for monitoring production systems supporting critical online banking services.- Designed and implemented an inventory and library management system for licensed software.

• Assisted with Threat and Vulnerability assessments of Windows and Unix based systems.• Assisted clients in developing technology risk assessment methodologies.• Developed corporate standards and policies for clients with respect to technology systems.• Designed web-based inventory tracking system for IT Equipment.