Christopher Burgess Email & Phone Number

Santa Clara, Ca, Us

Stamford, Connecticut, Us

Stamford, Connecticut, Us

• Maintaining end-to-end administration & support for priority functions and services in a Linux-based High-Performance Computing / Big Data environment including storage, data transfer, deployment automation, networking, & security.• Reduced operating expenses through development & deployment of an in-house identity access and management platform to perform user access reviews and automated off-boarding of stale accounts across various systems and applications.• Administered extra-large CyberArk PAM environment including 4 clustered vaults, 4 CCPs, 8 PVWAs, 14 CPMs, 56 PSMs, 16 PSM for SSH (PSMPs), and 4 external RADIUS authentication servers with immediate SLA response time.• Developed CyberArk CPM plugins and PSM connectors for terminal and web-based systems/applications including Brocade, Ruckus, and Cisco devices.• Proficient with revision control (Gitlab), scripting, configuration management (Ansible), and automated provisioning systems.• Developed automated solutions using Python, JavaScript, Ansible, Bash, and PowerShell to reduce manual effort, limit downtime, and monitor system health.• Installation, configuration, and upgrade of RHEL 6.x/7.x and CentOS 6.x/7.x operating systems in physical, virtual, and cloud (AWS) environments.

Stamford, Connecticut, Us

• Developed and deployed a web-application using the Python Django web-framework, gunicorn WSGI, and NGINX reverse proxy.• Leveraged various application programming interfaces (APIs) to programmatically pull and update user/system information using the Python requests library and ingest data into various databases (Oracle, MSSQL, MySQL)• Conceptualized, created, and managed dynamic web pages for data display and entry using appropriate technologies (HTML, CSS, JavaScript, PHP)• Assisted in the deployment of an Endpoint Detection and Response solution by installing and configuring Sentinel One on various operating systems.• Administered users, devices, and policies in Cisco ACS and ISE.• Assisted in the migration of users, devices, and policies from Cisco ACS to Cisco ISE with minimal impact to end users.• Created software documentation detailing system architecture, dataflow and network diagrams in Atlassian Confluence (Chalk).• Utilized Splunk Sapphire to gather and report metrics, as well as query for device and user logs to resolve issues quickly and efficiently.• Worked as an integral part of a project to onboard 500,000+ network devices into CyberArk to implement a secure access solution for privileged accounts with non-repudiation capabilities.• Created an automated solution to validate connections to devices loaded into CyberArk using Optical Character Recognition. This was part of an effort to test newly built connectors and measure their reliability.

Stamford, Connecticut, Us

• Actively monitored and managed the approval and resolution of support tickets pertaining to ID badging and access levels through Service Now and Cherwell ticketing systems.• Participated in security meetings and training exercises for employees and contractors quarterly to meet organizational training and safety goals.• Documented and reported daily activity, incidents, and irregularities, including equipment and property damage, theft, and presence of unauthorized persons. Monitored and authorized employee and guest access to prevent unauthorized access.• Conducted investigations to determine security issues with ongoing construction projects within 40,000 square feet of lab space, documented findings, and relayed them to management.• Responsible for troubleshooting, maintenance, and updates for security CCTV, Windows, and mobile systems.• Troubleshoot issues that arose with RFID badge readers, electromagnetic locks, and access control software. Documented findings and provided detailed reports to help expedite the resolution of problems.

London, Gb

• Assisted with ID Badging tickets, badge creation, and distribution.• Routinely inventoried equipment and documented findings to maintain accurate count of assets on site.• Provided support for special events requiring security for government officials and organization’s executives.• Remotely monitored various sites and documented observations during incidents to maintain accurate real-time logs of events.• Identified security issues, drafted incident reports, and contacted law enforcement when needed.

Ann Arbor, Mi, Us

• Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.• Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets on a monthly, quarterly, and yearly basis.• Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.• Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.• Exceed budget targets by controlling expenses and eliminating waste throughout the franchise by implementing new training procedures.• Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.• Oversaw inventory management with cycle counts, audits, and shrinkage control.