Level headed leader able to successfully align the goals of Sales and Production.Responsible for setting priorities in production, and making the tough decision when conflicts arise.Managed a team responsible for coordinating all aspects of custom manufacturing from order to shipment.Streamlined workflow and increased productivity by implementing online project management and prospects tracking tools to speed processes and enhance communication.Responsible for increasing gross margin through detailed analysis of weekly sales, prompt corrections to under-performing products, and the implementation of changes that created more accurate costing models.Drastically reduced outstanding receivables through firm but fair approach with key clients.

Successfully orchestrated turnaround from loss to profitability in first year through increased food quality, redesign of operations, focused marketing campaign, exceptional service, and superior employee morale.Effectively interviewed, hired, coached, scheduled, directed, and evaluated team members, with a strong focus on the delivery of quality customer service.Built lasting client relationships through clear communication and honesty/integrity.Planned and managed significant remodeling projects to enhance ambiance.Used superior communication skills to create customer goodwill, negotiate with vendors, manage dispute resolution and motivate employees to their full potential.Efficiently managed financial, purchasing, inventory control, and product/service supplier relations.Established the first non-smoking coffee shop in the city - through foresight and stringent analysis of market.