Sold property/casualty/life insurance in top performing agency. Delivered exceptional customer service to English and Spanish-speaking clients; worked closely with clients to educate them on products to protect their finances and future. Finished 3rd in the district-wide 2008 Fall Life Insurance Campaign for selling the most life insurance policies in the district.

Managed data collection, data preparation and quality control/assurance activities on mail and field studies. Produced production and quality control reports. Consulted on design of case management systems and web-based questionnaires. Wrote data collection manuals, training materials, and trained field interviewers and call center staff. Created text, project budgets, and project schedules for technical sections of proposals. Drafted and prepared sections of IRB and OMB submissions.

Manipulated and formatted data files for webSARAS (www.websaras.org), a labor market information resource for the state of North Carolina. Uploaded data files to the main database and verified that data appeared correctly on the website. Tested beta versions of website. Assisted the Operations Manager in supporting numerous clients (other state organizations) who were launching similar websites.