Christopher Cain Email & Phone Number

Mississauga, Ontario, Canada

Empowered Networks is a multinational technology company that connects talent, processes, and technology, to provide holistic observability and enhanced security to drive better business outcomes for our customers.

Mississauga, Ontario, Canada

Toronto, Canada Area

• I was initially responsible for the technical aspect of the Sales cycle for the Enterprise Account Representatives in the US Central and Mid-West, and the US North-East Regions. Starting April 2016, I was the Sales.
• Comfortably maintained anywhere from 4:1 to 12:1 Salesperson-to-SE ratio at any given time.
• Helped reduce overall Sales Cycle considerably by focusing on key criteria very early on, and… Show more I was initially responsible for the technical aspect of the Sales cycle for the Enterprise Account.
• Helped reduce overall Sales Cycle considerably by focusing on key criteria very early on, and by specifically focusing on selling value as the primary criteria. For example, what are the drivers prompting a potential.
• Extremely comfortable and confident speaking with anyone, regardless of position.
• Specific SE-focused strengths include Demos, White-Boarding, Q&A, Building ROI's, RFP/RFI Technical Responses, Technical Visio Diagrams & Architecture Designs, POC and Evaluation Validation & Management, Peer Mentoring.

Toronto, Ontario

• Primary role was to perform bulk DNS modifications during defined overnight and weekend windows as part of RBC's transition of their Primary Data Center from Toronto, Ontario to Stratford, Ontario.
• Responsible for the day-to-day DNS, DHCP, and IPAM requests from RCB's various transits.
• Assisted with the knowledge transfer of Infoblox and DDI to full-time RBC staff, including troubleshooting and analysis.
• Very familiar and comfortable with eMPIR and Peregrine… Show more
• Very familiar and comfortable with eMPIR and Peregrine, the software the bank relies on for day-to-day change management and ticketing.
• Assumed supervisory role of DNS consultants by developing and managing schedules and timelines for transition weekends.

Mississauga, Ontario

• I joined AMA in June 2010 as primary technical lead for their new partnership with BlueCat Networks (at the time).-- -- -- -- --
• I managed the DDI and IPv6 practices within the Network Security Group (NSG)
• DDI was the highest grossing revenue stream for the NSG department in FY2010 and FY2011
• My primary responsibilities included the implementation of core network hardware and services - DNS, DHCP & IPAM, Layer 2 & 3 switching and routing, and P2V… Show more I joined AMA in June 2010 as primary technical.
• My primary responsibilities included the implementation of core network hardware and services - DNS, DHCP & IPAM, Layer 2 & 3 switching and routing, and P2V (Physical-to-Virtual) server transitioning
• I developed and executed multi-day, hands-on training sessions for DNS, DHCP, IPAM, and IPv6 to AMA, BlueCat, and Infoblox customers, as well as the general public.

• As the first consultant in the Professional Services department at BlueCat Networks I was essential in the development of the department and its procedures. For the first four months after the creation of the PS team.
• manage client expectations from start to end… Show more As the first consultant in the Professional Services department at BlueCat Networks I was essential in the development of the department and its procedures. For.
• manage client expectations from start to end of each implementation (i.e. - from the initial implementation and architecture discussion to support hand-off)
• develop a solid transition plan to move existing DDI environments to BlueCat appliances with little-to-no downtime or impact to the client network
• develop data migration and transition strategies to migrate a wide variety of DDI datasets (i.e. - CSV, Spreadsheet, QIP, ISC BIND & DHCP, Microsoft DNS & DHCP, CNR, and more....)
• perform ad-hoc training with each client (I would not consider a project complete until I was certain that the client was comfortable with the implementation and their responsibilites after my departure)Typical clients.

Technical Support Engineer for customers of BlueCat Networks DNS/DHCP/IPAM appliances, many of whom are Fortune 500 companies, as well as Government, Military, and Educational institutions.

Outsourced network/desktop support to just under 2 dozen small to mid-size companies.

Computer Networking & Technical Support Specialist

Graduated with Honours

Ossd W/ Honours

Enrichment/Gifted Program Graduated with Honours