Christopher L. Call Email & Phone Number

San Francisco, CA, US

Englewood, Colorado, US

Responsible to lead the Blackfin Group Professional Services consulting group which includes software implementation support, software quality assurance testing and support support, project management/program management, as well as consulting support to independent mortgage brokers, credit unions, and banks.

Broomfield, Colorado, US

Self-originating mortgage leads while monitoring and maintaining borrower relationships.

Baltimore, Maryland, US

Responsible for the creation of the Client Success department which includes sales enablement, system demonstration, onboarding, and account management.

Responsible for the strategic direction for digital solutions within a Business Process Outsourcing organization which includes technology selection & implementation methodology creation and execution. Additionally, responsible for establishing a new business unit offering implementation consulting services and staff augmentation to mortgage technology.

Denver, Colorado, US

Mentored and supported a team of three Sales Engineers. Collaborated on the design of a scalable and repeatable demonstration methodology by illustrating to prospects the value of features and functions of our SaaS Enterprise level solution through compelling and engaging story telling.

Denver, Colorado, US

Executed Discovery sessions with client prospects uncovering organizational dynamics, system needs, and integrations. Designed complex enterprise software solution plans outlining delivery strategy, resource allocation, duration, workflow, scope, and cost that supports client’s goals and growth strategy. Created contracts and statements of work.

Denver, Colorado, US

Designed and configured out-of-box solution which included UI/UX, workflow, tasking, rules, pipeline views and automation which aided sales by improving client prospects comprehension of system's value proposition. Reduced implementation's turn-time while improving system quality.

Denver, Colorado, US

Coached, mentored, and supported six Implementation Consultants and three Directors of Professional Services by providing career development, skill enhancement. Identified opportunities to eliminate gaps in existing processes by building more effective processes and tools resulting in faster project start times, shorter implementation timelines, and faster.

Denver, Colorado, US

Strong client advocate by listening to client goals and translating those into system solutions. Dedicated to designing elevated user experiences to drive innovation with the highest business impact.

Denver, Colorado, US

Triaged system defects reported in Team Foundation Server utilizing system administration tools and database triage utilizing SQL. Designed manual test scripts within Quality Center testing suite. Leveraging the SDLC and Scrum methodologies, the systems embedded automation tool was configured to self-evaluate rules and workflows which is still in use today.

Led a team of six front line managers in support of 300+ associates across all loan functions. Tracked and maintained regional service agreements allowing for effective strategic planning.

New York, New York, US

Underwrote residential applications and supporting documents of high net worth clients to determine credit worthiness. Documented and justified credit exceptions, counter-offers and declinations appropriately to meet federal requirements.

Managing agent for several management boards of condominium and coop complexes with sites exceeding 200 units.

Certificate, Artificial Intelligence: Implications For Business Strategy

Certification, Software Sales Engineering

Certified Scrum Master

Certified Tester Foundation Level, Software Testing

Certified Training Manager, Corporate Training Management

Mass Communication / Music

Notary Public Certification

Leadership And Organizational Management Studies