I am currently a Senior IAM Analyst on AAA’s Security Administration team and a key team member in identifying the strategy and roadmap for IAM projects and supporting other business units’ projects from an IAM perspective. I help lead 15 Security Administrators on our team responsible for the complete Identity Lifecycle Management for all employees within our organization and help simplify operations and remove roadblocks for the IAM team, in addition to helping manage day-to-day operations. I have helped lead a project over the last two years to integrate Saviynt Identity Cloud as our new identity governance and administration solution which we successfully implemented in June 2023 and continue to work through integrating additional applications to help automate service request workflows. I regularly help lead other complex projects and integrations, focusing on how the specific tasks fit into the bigger picture, suggesting how to best accomplish our team’s goals within the project framework, and managing multiple tasks and projects simultaneously to deliver results and meet commitments on time. • Lead Projects and Integrations for IAM Team• Managing Tasks and Projects using JIRA• Managing Queues using BMC Remedy• Lead the Security Administration team through internal and external audits and compliance reviews• Lead in training new employees and mentoring other team members.• Provisioning Subject Matter Expert for Applications Supported

Member of the Enterprise Security Identity Access Management team. Our team primarily uses PowerShell ISE to provide access to Windows security groups for access to shared folders, team mailboxes, distribution lists, and bulk user requests. We handle SQL queries with SQL Server Management Studio, and handle mailbox creations and all other exchange-related requests with Microsoft Exchange Admin Center. Our team also provides user provisioning and handles audit-related requests for several internal applications used at T. Rowe Price. We are currently in the process of integrating SailPoint IdentityIQ, and have completed all three phases of the initial rollout that began in the Spring of 2022.• PowerShell ISE/Active Directory• Windows Exchange Admin Center• SQL Server Management Studio• Microsoft Azure Active Directory (B2B Collaboration and External Identities)• Oracle Identity Manager/SailPoint IdentityIQ• ServiceNow

Managed a team that specialized in user provisioning and security administration for CBRE’s real estate accounting, property management, and procurement applications. Revamped training/documentation and implemented quality controls to improve our team’s accuracy that helped significantly improve our team's scores from compliance related to our audits. Handled role testing, configuration, and management for multiple applications, and successfully deployed several new high-volume applications. Assisted team members with troubleshooting and resolving complex issues related to security roles for the applications my team supported. Provided support for audits, designed and prepared reports for compliance and leadership, as well as worked with our developers in an Agile environment to help implement changes with the applications my team supported, working as a liaison between business and technical teams to achieve product and production support goals.Before leading MSAA, I was one of the top producers for the Identity Access Management team. My team handled the onboarding process by setting up new network accounts for users providing access to email with Microsoft Exchange/365, email forwarding, team mailboxes, NTFS/Network shares and permissions, team folder creations with DFS, cloud services, dynamic distribution lists, and modified and disabled existing accounts as needed. We handled the term process, data migration, and provided support to HR for employee audit and access requests, as well as handled user/group management with Active Directory, ARS, and Azure AD. We handled the administration for FTP, BOX, UPS/FedEx, LogMeIn, PeopleSoft CRM/Portal/Finance, Service-Now, WebEx, and Zoom. Experience using CyberArk, PowerShell, SQL queries, SharePoint, and Power Queries/VLookups/Pivot Tables in Excel. Conducted multi-factor authentication and SSO troubleshooting to resolve onboarding/offboarding issues.

Supported extremely high volume of IT issues from Verizon Wireless corporate employees, as well as provided support for point of sale (POS) systems and kiosks used in Verizon Wireless stores,• Desktop Support (Tier 2) for Verizon Wireless Employees• Network Administration for Windows NT and Microsoft Exchange Servers• Support and Training for Point of Sale and Billing Systems• Software/Hardware Troubleshooting for PC’s and Peripheral Equipment• Support for Windows, Microsoft Office, Outlook, and Nortel VPNs• Telecom Support for Rockwell/Cisco Phone Systems

Supported managers and front desk clerks at Motel 6 and Red Rood Inn for technical support for hardware and property management software issues.• Supported Help Desk Agents with Escalations and Provided Training for New Employees• Desktop Support and Hardware/Software Troubleshooting for PC’s and Peripheral Equipment• Network/VPN and Microsoft Exchange Server Administration• Support for Windows, Microsoft Office, and Property Management Software

Assisted IT Director with managing all of the hardware and software issues as well as equipment inventory for a small corporate office in Plano supporting 63 corporate employees.