Christopher Camp Email & Phone Number

Greater Salt Lake City Area

Greater Salt Lake City Area

Greater Salt Lake City Area

• Keeping eBay safe for buyers and seller by fighting fraud through the Account Takeover, Calculated Infringement and High Risk Selling case types. Servant leader encouraging Teammate empowerment in exercising their best.
• Interim Team Lead 7/11/16 – 8/10/2016
• Highest Team Productivity Q2 2016
• E2M Quality Champion
• LEAN/IN Initiative Owner
• 2016 Summer of Giving Leadership Committee

Greater Salt Lake City Area

• Owned the performance, coaching, development, engagement, quarterly and year-end reviews of 20 US e2M ProFraud Teammates working across four queues, and the onboarding of a TDO Coach. Successfully combined two separate.
• Team Productivity increased from 119.5% to 139.1% - an increase of 19.6%
• Customer Availability increased from 90% to 93% - an increase of 3%
• ATO Accuracy increased from 95.6% to 97.1% - an increase of 1.5%
• Phone Case Conversion Rate increased from 14.7% to 15.7% - an increase of 1%

Greater Salt Lake City Area

• Established a proven track record of coaching and driving results by leading a team through change management for a new empowerment and accountability oriented culture allowing GEO to remain agile and establish metric.
• Team had highest customer metrics for over a year by encouraging proactive problem solving, empowerment, and a high performance team model. 2014 Q1 alone, team was 2% higher in all customer metrics than any other team.
• Lead team engagement through shared vision, passion, team building and trust. Built a team culture of shared accountability for the mutual success of our members, employees and eBay.
• Supported and coached team of ~16 Teammates with monthly action plans, weekly coachings and follow-ups targeting behavioral root causes impeding Teammate success.
• Quality Assurance evaluations to ensure an accurate, consistent member experience and ensure accountability when needed.
• Consistent attendance of member experience calibrations aligning on what success looks like and that it’s accurately reflected in our Quality Assurance processes.

Greater Salt Lake City Area

• Targeting fast growing emerging markets with a localized e-commerce and customer service experience to fuel the next phase of eBay’s growth and global reach by breaking down barriers to international trade and bringing.
• Created GEO’s first service model which defined how we would interact and partner with other departments.
• Strong partnership with cross-functional global teams to enhance our products, policies and processes to ensure GEO’s vision came to fruition
• Onramped a third-party vendor onsite in Russia by localizing training content, facilitating new hire training, train-the-trainer sessions with vendor facilitators, and ensure proper culture is instilled without.
• Regularly communicated successes and roadblocks to executive leadership and global stakeholders.
• 2014 Q4 Top Performer & Oscar Award recipient

Greater Salt Lake City Area

• Accelerating eBay’s growth by ensuring the top 1% of members driving GMS and/or GMB have a differentiated, premium customer experience focused on member satisfaction, retention and growth through the creation of long.
• Partnering with multiple Team Leaders at a time to ensure the Teammates that can benefit from coaching the most receive weekly coachings, follow-ups, monthly action plans, and Teammate progress reports sent to Team.
• Quality Assurance evaluations to ensure an accurate, consistent member experience and ensure accountability when needed.
• Interdepartmental training facilitator for groups of teammates moving from disparate departments to ours, equipping teammates for success with proper skill, will and culture.
• Intradepartmental training facilitator developing and delivering material in a classroom environment to hone skills, learn new tools, or policies and procedures.
• Frequent owner of “OSS Communications”, which allow Teammates to receive professional, timely department-wide communications on policy or procedure changes to enhance agility.

Greater Salt Lake City Area

• Driving the customer experience our members deserve in a fast paced multi-channel environment to ensure member satisfaction, brand loyalty, quality experiences, and problem resolution in the toughest of situations to.
• 2011 Q1 Top Performer & Oscar Award recipient
• Leader in CMM adherence at 95%
• Directed Calibrations and Huddles
• Frequent Knowledge Subject Matter Expert
• Recognized for Leadership in Education and Innovation

Sandy, Utah, USA

• Ensured that requests for Commitments for Title Insurance received by the Title Plant were completed in an accurate, timely and professional manner, while simultaneously minimizing the inherent risks of issuing the.
• Licensed Title Officer - Utah Insurance Department License Number 237087
• Notary Public - Utah Notary Public Commission Number 558749
• Managed team, outside contractors and two underwriters to service three office locations
• 3yrs employee training experience - Hosted departmental meetings - Clientele interactionAlso held following positions:
• Assistant Title Plant Manager

Associate’S Degree, Business, Gpa: 3.80

Activities and Societies: Phi Theta Kappa Honor SocietyCurrently attending for a Business Associate of Science Degree, which is 78%.

Diploma

Activities and Societies: Swim TeamAdvanced Placement