Christopher Cannata Email & Phone Number

Austin, Tx, Us

Run a NetSuite development, and integrations company. Help onboard companies onto the NetSuite platform and optimize their NetSuite instance to deliver the exact process needed for them to run their business efficiently.1. Eduphoria - Government student testing company. Worked on integrations with Zendesk, Salesforce, NetSuite, Jira/Confluence. Rewrote 23 Suitescript 1.0 to 2.0 and added new features requested by team. Also, worked to integrate custom student tracking software to store metric data in NetSuite.2. R2Sonic - Built more advanced time tracking module, and implemented React javascript UI technology into Suitelet script to deliver customized Premium Customer Center3. Planview - Large projects to overhaul NetSuite; rewrote over 45 scripts into Suitescript 2.0 and added enhancements. Also working on large scale project to integrate NetSuite, Saleforce, Leankit, Jira/Confluence, and Zendesk4. Ecobox - Fixed SiteBuilder error caused by 2019.2 release.5. InvisionApp - Project to override average cost calculation on consolidated exchange rate.6. Triad Unlimited - Currently working on reimplementing solutions for advanced project management processes, and reviewing current system setup to improve efficiency.7. Rigup - Reviewed entire system setup and wrote financial reports, saved searches, rewrote scripts for manufacturing and item management.8. iKeyless - Reimplemented solutions for advanced project management processes, and reviewing current system setup to improve efficiency.9. Element Markets - Currently reviewing all SuiteCommerce Advanced setup, phase 2 will be implementing recommendations.10. Healthsmart Inc - Rebuilt 20 workflows into Suitescript 2.0 with custom records to drive business processes. Rewrote all invoices, work order traveler, top sheet, etc. print documents into advanced PDF/HTML templates.

Austin, Texas, Us

Applications Architect -1. Overhauled entire manufacturing process - implemented Advanced Manufacturing (WIP/BOM) for all product lines. Previous process involved a single item component and setting each required component via hardcoded item id's in a scheduled script.2. Rewrote all invoices, work order traveler, top sheet, etc. print documents into advanced PDF/HTML templates.3. Reduced overall number of assembly items by 400,000 and implemented new measurements and weights/dims custom records/calculations to hold accurate information. Automated entire process so any changes to standard fields driving calculations create new records.4. Rewrote 34 scripts - SuiteScript 1.0 (10 suitelet, 3 portlet, 7 client, 4 scheduled, 10 user event) - improved code efficiency by developing 5 library scripts and refactoring each script resulting in a 10,000+ line reduction.5. Rebuilt entire Screen generator tool in SuiteCommerce Advanced - previous tool ran on Pre-Denali, moved over to Elbrus. Wrote data model to capture all requirements and rebuilt the entire tool in 3 months. (Reduced code by 5,300 lines of code and solved 23 outstanding reported bugs.)

Austin, Texas, Us

Built integration from Jira to Google Calendar1.) Created company Google account to handle these requests, and created authentication token to use to create entries.2.) Created Jira JQL search to find all tickets that matched criteria to add the assignee and additional participants as participants on the event/meeting entry.3.) Process finds all tickets on a 2-week rolling basis and to delete/update entries if the time/date changed.Built Jira worklog to NetSuite Timesheet object integration utilizing Jitterbit:1.) Developers needed a way to have all of the worklog entries in Jira auto-generate timesheet each week in NetSuite so that they do not have to manually enter into both systems.2.) Created this process by building JavaScript app using ScriptRunner add-on in Jira to generate JSON data file to send to Jitterbit for processing. 3.) Built Jira user group for users with access in Jira. Currently group has 44 members and only those with access have permission to use this process to generate Timesheets4.) Developed standalone script/Jitterbit process for older timesheets needing to be generated on a case by case basis.Built Zendesk to Jira/Jira to Zendesk integration utilizing Jitterbit for data migration:1.) Built webhook in Jira to send JSON data to Jitterbit2.) JavaScript app to run as a Zendesk App to grab data from Zendesk page depending on the form, and status to send to Jitterbit for processing. 3.) Built conditional processing tree to determine which process (Jira to Zendesk or Zendesk to Jira) to run. 4.) Built Jitterbit process to save Zendesk and Jira attachment links to server; processed the attachments utilizing Python script to grab data files from the respective cloud storage.

San Jose, Ca, Us

Technical Support Engineer - o Assist our sales team with large customer clients to track bug fixes, download new versions, troubleshoot issues, and setup integrations and new services. o Configure SSO, Branding, and Zoom Rooms for large and medium size businesses. Support - o Assist all clients with any issues surrounding SSO, Branding, Zoom Room, licensing, anti- virus, and firewall setup and troubleshooting. o Document troubleshooting and fixes for issues, update FAQ’s and assist in training new support engineers on latest version of Zoom. o Work with engineering to escalate and troubleshoot bugs. o Assist clients in converting recordings when Xcode issues occur.

Austin, Tx, Us

NetSuite Implementationo Developed Procure-to-Pay workflow for NetSuite project, this runs the entire process from Purchase Order submission to invoice and receipt.o Developed all customizations and scripts for necessary to get all identified requirements implemented for the Procure-to-Pay process.o Developed NetSuite JavaScript library file that allowed customer contacts to be pulled for Purchase Orders, Invoices, and Sales Order, which is used in the email functionality in numerous NetSuite scripts. o Developed NetSuite scriptable email templates for Order Acknowledgement, RMA Acknowledgements, RMA Shipments, and product shipment emails. o Built Journal Entry workflow approval structure, and wrote JavaScript email handler for Journal Entry notifications.o Built numerous saved searches and reports to be used for additional email handlers and for customer center links, specifically for Install Base, Notification region emails, and service contracts/service contract lines.o Wrote JavaScript email template for Service Contract email notifications.

Austin, Tx, Us

Project Management o Management responsibilities with company for all application upgrades and developmento Directly manage the relationship with all teams (Finance, HR, IT, Legal, Sales, Engineering, and Marketing) for all development needs, and assessing new applicationso Oversee the entire length and timeline of every project from initial development to implementationApplication Administrationo Installed Salesforce plugin and setup all application links from Jira to Salesforce. Created workflows and custom fields to set integration for each department as requiredo Developed new functionality for Jira and Confluence applications writing plugins and setting up automated programs utilizing built-in API’so Developed reports and documentation for all application upgrades, workflow changes, plugin design/development, installation of third-party plugins, and new features, as well as training documents for all featureso Evaluated applications to replace existing infrastructure. Presented benefits and risk evaluation to senior staff for possible application implementationTableau Automationo Created batch script and email cmd file using blat to create automated Daily Flash reports that are sent to stakeholders in the company both globally and for APAC, EMEA, and Americas regiono Created script to automate a daily backup from Tableau each day which sends backups to our network share and performs an automated zip of previous day archiveso Rewrote batch and command scripts in a consolidated Python script for easier management and faster processing. o Created workaround for Tableau not allowing automatic generation of Crosstab CSV files via the Tableau API. Developed Selenium IDE script to run through the Tableau website to auto-generate CSV Crosstab files for each regionOracle Developmento Created workflow to implement full process for PO generation, approval, invoicing, and payment fixing long-standing process issues experienced when using Oracle.

Austin, Tx, Us

Technical Assistanceo Decreased open ticket count from 560+ to under 150; helped IT team solve/resolve over 6000 tickets in 2011 and 2012o Decreased average numbers of tickets open from 150 to 90. Developed reporting tools that enabled IT team to drive solve time from 6+ days to 2 dayso Improved equipment and services procurement process; enabled IT team to support new hires worldwideTraining Personnelo Trained 4 IT staff members on Cisco, VMware, Linux, Jira, Confluence, and GreenhopperSecurityo Coordinated with HR and IT responses to security incidentso Setup additional security cameras and monitoring software for auditingDocumentation o Wrote content for weekly emails focusing on informational and educational topics resulting in decreased tickets and faster resolution of complex issueso Wrote knowledge base articles for printer management, Microsoft Exchange management, Microsoft Office common issues, and network architecture

San Marcos, Tx, Us

Technical Assistanceo Fixed 9500 issues from several ISP customers with configuration issueso Resolved Internet service problems, web-hosting services security application installation and maintenance, and desktop supporto Resolved all issues by the service level agreements for each service providerSaleso Sold antivirus and Carbonite software to customers

Helped stock aisles with merchandise.Maintained back area/receiving bay.

Austin, Tx, Us

Work on a temporary environmental chemistry project for Signature Science, a former division of Radian LLC. Over the course of a month I performed solvent extraction of environmental samples from Tenax Sorbent Tubes and PTFE filters. Stored specific information about each batch worked in the Laboratory Information Management System for later use by chemical instrumentation lab techs. Our project section was able to finish our assignment several weeks early.

I was responsible for receiving waste, water and soil samples from clients, documenting the condition of the samples received on a chain of custody form, providing detailed chain of custody to the database manager for information dissemination to lab techs, and placing labeled samples in fridges for easy access by lab techs.Extractions/ Semi-Volatiles - I was responsible for performing liquid -liquid extraction techniques on water samples. I was also responsible for performing sonication techniques on waste and soil samples.

Forensic Chemistry - I was responsible for performing arson accelerant analysis, latent fingerprint chemical composition analysis, ink dating, bulk drug analysis, GHB derivative analysis, and ethanol in blood analysis. All labs were turned in to the instructor in format compatible with the American Chemical Society.; I was responsible for performing a specific substitution of an oxidative cyclization of unsaturated alcohols. I was to analyze the effect of this substitution pattern on the stereo-selectivity and reaction efficiency of the cyclization reaction. I presented results from this research at a symposium for chemistry faculty and non-science students.

Helped team turnover 400+ apartments for new move-ins during the summer.

Education record

Bachelor Of Science, Forensic Chemistry

High School Diploma

High School Diploma