My primary focus is on the creation and implementation of innovative, value adding programs for new car dealerships to ensure the consumer is thinking of their new car dealership service department FIRST for timely scheduled maintenance, unplanned repairs, and as a place for unbeatable value.My clients will tell you that the tools we implement together result in enhanced customer retention and fewer customer defections. Thus, driving increases in gross profit and improved CSI scores, which maximize customer satisfaction and OEM incentives.Together with dealer group and automotive factory representatives, we work to implement a unique marketing strategy that creates additional value in their customer's ownership experience, provides tools to communicate that value giving the customers a reason to return timely, then evaluate the results to provide comprehensive information to strengthen and improve our business relationship.Specialties: Strategic Planning, Change Management, Negotiations, Public Speaking, Customer Retention, Process Improvement