Chris Carstensen Email & Phone Number

Boston, Ma, Us

Wilmington, Massachusetts, United States

Woburn, Massachusetts, United States

• Delivered excellent customer service through effective communication and problem solving, resulting in rankings above company average every month.• Organized and conducted various meetings with clients including initial fact finding, closing and transition presentations.• Prospected and targeted accounts to develop new business relationships (using CRM)• Built and maintained relationships with a diverse group of business leaders and all levels of management at key accounts.

Boston, Massachusetts, United States

• Assisted in managing and developing multiple branches in the Boston area consisting of fleets of over 300 vehicles; worked as Fleet Captain at the Revere Branch. • Consistently performed at a high level of sales while focusing on customer service, leading to placement at the top of the employee quality service index.• Handled a wide variety of customer service interactions with professionalism, patience, and empathy.

Medford, Ma

• Supervised cashiers and baggers including organizing breaks and assigning jobs to employees.• Ensured excellent customer experiences through proper training of workers and planning of shifts.• Communicated with customers and resolved problems at the registers and/or service center.